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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2176 results found

  1. Hello. We need a report that indicates when a guests added nights to their stay.
    Currently under the updated reports section it includes any reservation that had even a minor change, like a note added or another person.

    Ex. lets say I have a guest that books for Oct 1-31 for $100 a night for a total of $3100. On Oct 15 they tell you they want to add the month of November so another 30 days an additional $3000. When I look at the booking it shows total revenue of $6,100. When I submit my weekly report of what…

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. At the moment the restriction settings in MEWS are very complicated and extensive. When we try to close multiple rates that are within different Rate Groups (due to the settlement required) we have to close all rates individually. Our idea is to create Rate Buckets where you can add rates manually that only apply to restriction. This way, you can apply all restrictions on these Rate Buckets instead of on rate group or individual rates.

    Furthermore, it would be perfect if you can apply restrictions based on occupancy %. I.e. if hotel is 60% booked, I want to close all…

    119 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well ie Smith/Jones 2 or Jackson 3 which would be very helpful as a quicker view of how many guests staying instead of going over multiple reports and clicks.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Where one has rates setup and sold inclusive of the the package e.g. Breakfast, @ R1500.00 single or double inclusive of breakfast. In MEWS rate setup it is required to set a negative occupant adjustment for the value of the breakfast in order to correctly quote the rate for the single room booking @ R1500.00

    Where you have derived rates, one normally sets the rate up against the base rate with its relative % adjustment. e.g. -10%, however as the base rate has the negative occupant adjustment for the breakfast to too is discounted on the single rate published. Therefore…

    3 votes

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  5. When you have made an adjustment to a rate you have to go through the whole year to see that adjustment.

    I.e. I have a base rate on 800 SEK. I have an adjustment that apply every sat - sun. That lower the price to 650 SEK. It's easy to do and hard to manage.

    What if I'm not happy with the lenght of it or want to do adjustments to that adjustment. There is no overlook on what adjustments are applied. The only thing I can do is change the date and the start scrolling. How far did someone…

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Bonsoir, est-il possible de supprimer le mot"consommé" qui apparait sur les factures proforma.
    le client n'est pas arrivé dans l'établissement et nous lui envoyons des produits consommés.

    Eric

    1 vote

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  7. options to set a maximum time for on-the-day bookings (last-minute bookings)

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. It will be great to have the opportunity to have two differents VAT at 10%. One for food and one for accomodation.

    19 votes

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  9. It is a great feature that we can set dynamic pricing but on the product overview screen there is no indication that a price has been overridden, making this impossible to track and monitor.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  10. When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.

    179 votes

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  11. When making a date change in a reservation give a warning that you are creating an overbooking.

    16 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Pourvoir définir qu'un check-in ne peut pas avoir lieu avant un certain délai suite à un check-out.
    Ce délai peut-être pour certaines catégories de logement ou juste pour certains jours de la semaine.

    Par exemple:
    nous n'avons pas d'équipe de ménage un we, donc interdire les réservations avec une arrivée le dimanche si un départ est prévu le samedi.
    Et inversement, une arrivée est prévue un dimanche, la chambre ne pourra pas se vendre si le check-out de la nouvelle réservation est la veille.

    27 votes

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  13. It would be useful to be able to lock the rate of a reservation when making price agreements for a one-time booking, just like you are able to lock the booking to a specific roomnumber. Now, when you or a colleague makes any changes to the reservation, you have the risk of changing the rate.

    3 votes

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  14. Would it be useful if it was possible to generate a direct booking url for each rate you create.

    This will enable you to link your promotions directly to the Booking Engine.

    It will also allow you to provide your corporate clients with a link directly to their rate, as a supplement to the rate access voucher

    1 vote

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  15. we seem to have an issue suddenly when creating a booking where the voucher rates are not displayed when attaching a company. this company has not got a voucher attached and if we leave the company blank, the correct voucher rates will display and are bookable.
    this never happened before, so it looks like something has gone wrong in the last couple of hours.
    thanks for checking

    2 votes

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  16. when creating a rate (or amending it), it would be handy if you had the opportunity to see what voucher(s) the rate is linked to and more importantly that you are able to amend it there and then.
    now you need to remember the long name (we have a lot of the same names "corporate rate") and hoping you pick the correct one! not very efficient use of our time.

    2 votes

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  17. Example: Non-refundable to be 5% cheaper on a Monday, but 10% cheaper on all other days

    5 votes

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  18. Add row formatting in PDFs generated by MEWS. Shading of the rows would be nice or/and make the lines between the rows visible in the printed version.

    4 votes

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  19. automatically logout after 10 or 15 min if no activity deteced on the account on.
    will be more secure for everyone to know you can leave for an important meeting and not bother about who will use your account during this time by mistake

    22 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. The ability for a customer to create one reservation with multiple room types in that single reservation. The guest that stays in a beach villa and then wants to move to an overwater bungalow for example. Having this as one single reservation.

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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