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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2176 results found

  1. Duplicated reservations currently needs manual removal, to create automation to allow for bulk deletion of duplicated reservations.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Bonjour,
    Dans la rubrique Assigner des chambres, serait-il possible de :
    D'avoir les chambres classée par ordre croissant et non par catégorie ?
    Que les chambres en recouche apparaissent différemment des chambres en blanc une couleur différente par exemple, dans un souci d’équité entre femmes de chambre ?
    Et surtout est-il possible que les chambres déjà assignées n’apparaissent plus lorsque l'on veut assigner les chambres restante à d'autres femmes de chambre

    Cordialement
    Alain

    2 votes

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  3. Currently there is no ROB (Rooms On the Books) report available in mews. According to the support, the reservations report could be used. However, this report can in no way be used to make forecasting or analyses due to the terrible lay-out.

    So please provide a proper ROB-report as this is the standard in the hospitality.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    32 votes

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  5. Being able to add tasks to an availability block.

    37 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Es wäre schön, wenn im Reservierungsüberblick auch die Firma des Gastes aufgezeigt werden könnte. Auf diese Weise sieht man auf einen Blick, welche Anreisen/Abreisen/Bleiben zusammen gehören.

    3 votes

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  7. Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away

    10 votes

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    3 comments  ·  Other  ·  Admin →
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  8. We're very happy with the new timeline feature filter! An improvement in our eyes would be if it also were possible to select multiple features and that the filter shows all the rooms which have one of the selected features. At the moment the filters only shows rooms which have all the selected features.

    23 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. For a checkout, when using a pre-authorization that was made with the EPT Terminal, the only way to notice it, is the file number attached, which can be easily missed, and should be colored in red.

    Also please display a pop-up:
    Warning: The pre-authorization you are trying to use was made with EPT Terminal. Please make sure to use the file number and debit there before confirmation.

    click "OK" or "Cancel"

    2 votes

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  10. it would be great if it is possible to add a link in the rate description and this will be showing on the website and on the email.

    1 vote

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  11. this has happened since the change of company billing / error comes up as there are no public rates available despite voucher code having been added.
    only public rates are now showing when making a booking.

    please solve asap as it causes huge errors with rates and cancellation settings.

    1 vote

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  12. We have employees who are mapping products in the marketplace channel manager integrations, however we do not want to give these colleagues admin rights. Can a workplace privilage be set for these settings in order to have access, without the need for providing admin rights

    2 votes

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  13. The manager report counts the rooms wrong.
    The rport counts the spaces and not the rooms. But for example when a connecting room is sold as one family room, the report counts 3 rooms sold.

    This is just wrong and needs do be adjusted. The support sadly doesnt help and told me to post it as an idea.

    1 vote

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  14. Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. If a reservation is made outside of the Availability Block for there to be a way to add it into the picked up reservations after the fact.

    52 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. To be able to allocate a reservation from an existing group to another, or place it in a new group.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. At the moment cancellation Policy for products on a rate group is determined by that products way it is consumed, so say for instance I want to charge the guest for only the first night room tax and breakfast, the breakfast still gets charged for every day of the stay if it is defined to be consumed nightly. this leads to much manual work for frontdesk to be able to charge the cancellation fee correctly.
    A way for the products to be charged a cancellation fee "individually" according to that specific rate group seems the way to adjust this.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. The Manager Report ran by Accounting category adds up inventory from different spaces. But when we create a Stay space and a Day Use space, it multiplies our inventory, although it's linked to the same exact rooms. Therefore, occupancy is always incorrect. For example, my property has 24 rooms, but because I linked each room to both Stay and Day Use, the report states 48 rooms and occupancy is incorrect. The system should understand that because it's linked to the same rooms, it should not multiply inventory.
    Thanks!

    5 votes

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  19. Change the name of out of service, out of service means can't be used in real terms but in mews means still for sale. Doesn't make any sense and too similar to out of order, both mean the same thing. Out of service should say minimal maintenance

    5 votes

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  20. there seems to be an issue that the rates linked to vouchers are not showing up when making a booking.
    would you mind checking please.
    thanks

    1 vote

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