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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2218 results found

  1. Availability block reservation status

    To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.

    5 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  2. Option for "Start check in X minutes before arrival time"

    When using digital solutions and integrations, accurate timing is crucial.

    In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.

    By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  3. Automatic invoice dispatch at check out if mail is stored

    In addition to the “Close paid invoice” checkbox at check-out, offer “Close paid invoice and send by email” as an option. We always send the invoice to private guests by email, but nothing needs to be changed on the invoice and automation would take up a lot of work here.

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  4. This forum

    Dear Mews forum managers,

    I've been on the forum for a while now and have a few suggestions for improvements.

    It would be nice if:
    *the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
    *if you could also filter the search, e.g. all words must be included etc.
    *if your entries were moderated so that similar ideas were grouped together
    *if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
    *if…

    21 votes
    0 comments  ·  Other  ·  Admin →
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  5. feedback

    MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
    I really love MEWS, and like to involve and help.
    I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
    I know it is not really a idea, but I wanted to offer other Mewsers…

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  6. Show group total price for (optional) reservation groups

    Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.

    With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.

    3 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  7. Export button under product checklist

    We would like to add an export button under the tab Reports, product checklist. We need these lists for our daily operation to be printed.

    20 votes
    1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  8. Get updates on existing support cases via the digital assistant

    It would be very useful if you could view the status of an existing support case (e.g. see if it's been looked at, actioned, etc.) via the digital assistant. Currently once a case is submitted via the digital assistant, I'm not aware of a way to contact support without creating another case via the digital assistant. If you email support@mews.com the automated reply says emails cannot be responded to directly, and creates another case.

    It would be much simpler if you could give your case number to the digital assistant to get a link to a summary page. Also, it…

    13 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  9. Anzahl Personenzahl in Zeitachse

    Ich würde mir wünschen, dass in der Zeitachse neben den Namen auch direkt die Anzahl der Gäste im Zimmer angezeigt wird. Da wir Aufbettungen buchbar haben und auch Einzelnutzung möglich ist, hätten wir so in der Zeitachse den besseren Überblick.

    6 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  10. Removing guest from group

    It should be possible to remove a guest from a group.
    Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?

    Shouldn´t be to hard to develop. ;-)

    48 votes
    2 comments  ·  Group management  ·  Admin →
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  11. Standardization of Reports

    Proposal: Standardization of Reports

    Inconsistent Data Presentation:
    Reports are currently displaying different data sets.

    Varying Criteria:
    Not every report uses the same criteria to present data, leading to discrepancies.

    Divergent KPIs:
    As a result, each report shows different key performance indicators, depending on the data and criteria used.

    Risk of Misinterpretation:
    These inconsistencies can lead to confusion and may result in misleading statements or incorrect insights.

    Harmonized Reporting:
    My goal is to harmonize all reports so that every report shows the exact same data. Since all the data originates from the same source, there should be no discrepancies between reports.

    2 votes
    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Admin →
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  12. Separate present and future bookings automatically on bills

    Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.

    112 votes
    10 comments  ·  Finance management  ·  Admin →
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  13. Breakfast list to be printed with room number only

    Hi Mews

    We wish to send the breakfast list to our supplier along with the next day's breakfast orders. The product checklist is very useful, but we’d like to know if it’s possible to remove the guest names and display only the room numbers instead.

    Additionally, is there a way to automate this process by scheduling the list to be exported and sent out?

    Warm regards

    Thank you!

    6 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  14. Book ROH for group reservations

    Possibility to book ROH (run of house) for group reservations

    17 votes
    0 comments  ·  Group management  ·  Admin →
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  15. Option to pay by invoice depending on rate or voucher

    Offer Pay by Invoice to certain companies linked to a voucher or based on rate. We would like to offer certain companies that have a voucher code to book direct with us the option to pay via invoice instead of having to fill in card details.

    5 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  16. Type and tab instead of clicking from calender to change date in report filters

    It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.

    3 votes
    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  17. When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is

    When making a booking and we need to select a date; could we get the dates on the calendar highlighted to let us know something important is happening on this date, i.e bank holiday, special event, wedding, or any restrictions. As when making a booking on Mews, we don't always use the calendar therefor we can miss if there is something important happening on that date.

    35 votes
    3 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  18. accounting report - excel export - guest first and last name separat

    Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    19 votes
    0 comments  ·  Finance management  ·  Admin →
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  19. Notify staff when blocklisted customer attempts to book a reservation

    Receive notifications when a blocklisted customer attempts to book to stay at the hotel so that the team are aware of blocked guests who are trying to book in.

    4 votes
    idea to upvote  ·  0 comments  ·  Reservation management  ·  Admin →
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  20. Gästeprofilnotizen im Mews-App für Housekeeping anzeigen

    Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    10 votes
    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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