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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2218 results found

  1. When uploading Group blocks with excel, the system assigns rooms based on Room category, it would be beneficial to assign based on room numbers rather than room category

    10 votes
    How important is this to you?
  2. We would like to be able to mark a Mother Company as a Mother Company, to be able to sort and search only for Mother Companys.
    This Mother Company should not be treated as a regular Company Account, as it is a Master which combines the regular Companys.
    Further we need to be able to differentiate between Mother Companys and regular Companys not only in Mews, but in the API as well.

    19 votes
    How important is this to you?
  3. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    5 votes
    How important is this to you?
  4. It would be great if we could receive a no-show report, either as an xml attachment in an email, or a pdf report through email.

    Currently the only way to check no-shows is on the day itself and there's no way to really gather statistics from this unless you keep track yourself.

    19 votes
    How important is this to you?
  5. It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    27 votes
    How important is this to you?
  6. instead of having to delete one item at a time it should be possible to select more and delete all.

    10 votes
    How important is this to you?
  7. At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
    With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.

    22 votes
    How important is this to you?
  8. We are looking to develop booking engines that integrate directly with Mews, allowing us to verify restaurant availability before accepting bookings. This system will enable guests to submit booking inquiries, such as a room night with dinner on a specific date, leaving details, but, without immediate payment.

    Once these inquiries are received, we can confirm restaurant availability and finalize the booking or suggest alternative dates. This improves efficiency by reducing the need for manual input from emails and enhances guest data management.

    Our current setup with Formitable/Zenchef does not sync with Mews, which complicates the booking process. This new engine…

    5 votes
    How important is this to you?
  9. With the in house guest report, have the ability to filter the report so it only displays reservations that have this product and not all reservations.

    6 votes
    How important is this to you?
  10. The ‘completed’ and ‘future’ tasks have the same colour scheme in the app. This is complete nonsense in terms of meaning.
    There should urgently be a third colour for the 3 statuses.

    26 votes
    How important is this to you?
  11. Create a report that shows space upgrades purchased through Online Check in

    5 votes
    How important is this to you?
  12. It would be helpful to have more charging rules or patterns for products.

    Especially for long term bookings (still with a nightly rate) it can be necessary to add a product on a weekly, bi-weekly or monthly pattern.

    17 votes
    How important is this to you?
  13. Praktisch wäre es, wenn man in der Zeitachse eine Buchung auswählt, dass man per Doppelklick die Buchung direkt öffnet. So wähle ich die Buchung aus und gehe dann rechts unten auf "Bearbeiten". Sollte man nicht bearbeiten wollen sondern nur die Anzeige oder "Drucken" oder "Einchecken", kann man dies ja immer noch per einfachem Klick und dann rechts die gewünschte Aktion auswählen. Erspart ein wenig Zeit.

    8 votes
    How important is this to you?
  14. Dear Mews Team,

    We would like to suggest an enhancement to Mews functionality: the ability to configure multiple sets of Terms & Conditions (T&Cs) and assign them to individual products or services. Currently, a single general set of T&Cs is applied across all bookings, which often falls short in catering to the diverse requirements of specific offerings.

    The Need for Product-Specific T&Cs
    Many properties provide a variety of services and products that come with unique terms. For example:
    - Parking spaces: Usage might be subject to specific liability disclaimers.
    - Externally provided services: Such as guided tours, spa treatments, or…

    10 votes
    How important is this to you?
  15. We should be able to filter rate codes as expired to not take up space in the rate code screen, but activate them again if needed. This way the system can stay clean and tidy. Especially since you don't have a search feature.

    27 votes
    How important is this to you?
  16. Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)

    18 votes
    How important is this to you?
  17. The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
    It would be nicer if there was a column for the department in the overview.

    23 votes
    How important is this to you?

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  18. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    5 votes
    How important is this to you?
  19. When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    17 votes
    How important is this to you?
  20. please add Inquired reservations in both places, Reservation Overview and the Availability & Occupancy report

    Is it possible to get a better view of the Availability & Occupancy report to also include INQUIRED reservations?

    Per today we can see the number of Optional reservations and Inquired blocks, but not Inquired reservations - which would to get a clearer overview of wait listed reservations.

    Per today, the only way to find the INQUIRED reservations is a very complicated and time consuming way, you have to go through the Reservations report and choose Inquired.

    But On the Reservation Overview - used every…

    25 votes
    How important is this to you?
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