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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2218 results found

  1. Departure date should default to after arrival date

    Calendar within TASKS or AVAILIBILITY BLOCKS:
    when introducting groups providing the arrival date (which is in the future) the departure date does not take into account the arrival time, but it comes back to
    real date. Same happens with tasks

    13 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
    How important is this to you?

  2. issue a proforma for a block without any picked-up reservations

    It would be nice to provide the proforma invoice when a group block is confirmed to share the initial preview without any picked-up reservations.

    7 votes
    idea to upvote  ·  0 comments  ·  Group management  ·  Admin →
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  3. Choosing service

    When creating a new reservation and you have multiple services to choose from, make the whole row for the service clickable, instead of just the "Select" button on the right.

    3 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  4. Limit who has permission to export reports

    As one of the individual permissions, give the option to restrict exporting reports. With the current phishing attempts it is very important to limit who can export reservations reports.

    13 votes
    idea to upvote  ·  2 comments  ·  User management  ·  Admin →
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  5. Report for product cancelations including reason

    We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    16 votes
    0 comments  ·  Reports and dashboards  ·  Admin →
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  6. Add routing rule directly from company profile

    It would be super handy if we could add the routing rule directly from the company profile instead of creating the company and then setting up the routing rule.

    12 votes
    idea to upvote  ·  2 comments  ·  Company profile  ·  Admin →
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  7. Separate Buildings

    It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…

    3 votes
    idea to upvote  ·  0 comments  ·  Space management  ·  Admin →
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  8. O/S (out of sale) space status

    Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    5 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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  9. Automatically assign a task when a product is added

    Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.

    9 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  10. Bills & Invoices Report: Filter Credit Note Counters (Italy)

    Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.

    3 votes
    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Admin →
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  11. guarantee

    The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:

    Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.

    Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.

    No Guarantee (NON): It's important to offer a no-guarantee option…

    2 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  12. Minibar - Autoassign responsible department when posting POS in Mews app

    When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time

    2 votes
    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Admin →
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  13. Create reservations from dashboard

    Be able to create bookings from dashboard and extending or shortening the stay of a booking.

    15 votes
    0 comments  ·  Reservation management  ·  Admin →
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  14. Option to disable create reservation from timeline feature

    It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.

    2 votes
    idea to upvote  ·  1 comment  ·  Reservation management  ·  Admin →
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  15. No post

    Can we please create a feature to block room charges for so no one can add any unnecessary charges to rooms

    Right now, we are only commenting on bookings that should be on a no post basis, but of course there is human error at one point or another and it is sometimes easy to miss the comment especially when there are multiple information on the booking, and we end up not getting paid for these services sometimes

    15 votes
    0 comments  ·  Revenue management  ·  Admin →
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  16. Own revenue management system

    6 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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  17. Eingabe und Anzeige von Gruppenblöcken / Gruppenreservierungen

    Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.

    2 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
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  18. Add guest name to task list...

    ...and department, so we do not have to click for the necessary information

    19 votes
    0 comments  ·  Reservation management  ·  Admin →
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  19. Interne Buchungseingabe trotz Restriktion

    Sobald eine Restriktion gesetzt ist, kann man auch als Mitarbeiter keine Buchung mehr eingeben. Eine Funktion, die dieses möglich macht, wäre praktisch. Denn manchmal soll nur für extern gesperrt werden, aber intern können Zimmer vergeben werden (zum Beispiel bei exklusiven Veranstaltungen). Jetzt muss man immer die Restriktion löschen, ganz schnell die Buchung einpflegen und dann wieder schnell die Restriktion eingeben damit online nicht gebucht wird. Das ist mühsam und eindeutig ein Mehraufwand.

    7 votes
    idea to upvote  ·  2 comments  ·  User management  ·  Admin →
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  20. Only show available rates when making a new reservation

    To keep the rate query clean it would be great if ratecode that are closed or restricted are not visible in the rate query.

    25 votes
    0 comments  ·  Reservation management  ·  Admin →
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