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  1. Adjusting length of the e-mail queue

    13 votes

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    6 comments  ·  Guest Experience » Communications  ·  Admin →
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    Tina Gustke commented  · 

    The retention period for offers and booking confirmations should be extended to at least one year. As a resort hotel, we often sell rooms up to twelve months in advance. If the current retention period is not adjusted accordingly, we no longer have access to relevant documents and confirmations. This not only makes it more difficult to trace booking transactions but also creates significant challenges in fulfilling our obligation to provide evidence, for example in cases of no-shows, late cancellations, or legal disputes. Extending the retention period to at least one year is therefore necessary to ensure legally compliant documentation and the proper handling of complaints and legal proceedings.

    Tina Gustke supported this idea  · 

  2. Flight details

    11 votes

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    4 comments  ·  Guest Experience » Guest profile  ·  Admin →
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    Tina Gustke supported this idea  ·