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Service Management

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  1. In the summary screen of the voucher menu you only show the Name, Company, Travel Agent. We would like you to add in Rate Code and Expire Date in the overview. As its end of the year we now need to click into every voucher code to check if the voucher is still valid or not. We need a better overview on the created vouchers.

    40 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Rather than having all restrictions based on rates, a new management screen could be introduced for general restrictions. From here, Mewsers could create independent restrictions and then apply them to rates or rate groups as necessary.

    38 votes

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  3. You can easily update/modify an existing reservation, even when a restriction applies. No warning is shown (e.g. MinLOS is disregarded when updating a booking)

    37 votes

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  4. It would be great to have some simple functionalities to help the rates yield management such as soon for example, as the occupancy of a certain category is above 60% increase rates by 10 EUR or 10% .
    This would save a lot of time and help increase the revenues.

    37 votes

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  5. Would be nice to be able to create rate restrictions on a specific space category (ex : minimum stay of 2 nights on the space category **) but that the general minimum stays restrictions of 4 nights on all properties still apply. It will help to do some revenue management A/B test without breaking the general restrictions or creating dozens of restrictions.
    Could be maybe managed :
    - by being able to select spaces categories by ticking some boxes (such as the 'Days' criteria works in restrictions, where you are able to select/deselect days in restrictions).
    - by allowing to

    36 votes

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  6. When we want to give items complimentary to our guests it is a lot of work for FO to do this. You need to add and delete the item, but this shows very strange on the bill.

    For example we offer turndown service with cognac and cheese. In order to have a complete picture for costs we need to add this on the bill and delete it again. It is a bit strange if you see 1 cognac in plus and 1 cognac in minus, the same for the cheeses. We also provide complimentary minibar so now we need to…

    32 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Allow hotels to have multiple commission rates available on Travel Agent Contracts - midweek rate of 10% and weekend rate of 15%

    32 votes

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  8. Right now in Rate Management screen, properties are able to see Occupancy in percentage. By implementing this idea, the number of available spaces will be displayed on the same screen.

    32 votes

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  9. Add rates and rate groups to the exceptions in the Restriction set up.

    31 votes

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  10. 31 votes

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  11. Some of our rates are stand-alone during the week and dependent during the weekend. At the moment we have to ajust the weekend rates manually each time the base rate changes as mews doesn't support rate manipuliations on a daily bases per room type. We would definitely need the option to adjust dependent rates the same way as you adjust the base rate.

    30 votes

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  12. Employee subscriptions
    User rights should be moe extensive.

    Fe. one needs admin rights to see mail queues, where we do not want to give reservations, these access rights, however would like to give them the opportunity to see whats been send.

    We come across this quite often.

    Also user rights do not match in help, do not fully match, since combinations sometimes give rights to users. Fe. manage spaces + manage customers, enable users to put spaces ooo.

    29 votes

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  13. Not only to make it easier for employees but also to prevent people from having multiple usernames and passwords so that when someone is terminated, the access to all systems can easily be removed.

    28 votes

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  14. Can there be an easy way to design Promotions? Similar to booking.com.

    Select stay dates.
    Select booking dates.
    Select Rate Plan.
    Select Room Types
    Set up discount.
    and run the promotion.

    Thanks

    28 votes

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  15. Display the final value for the fully flex rate in the rate management calender instead of changing everything back to the base rate after 2 weeks. Allows us to track the ratemanagement history

    28 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be much more comfortable if there were only available rates in the rate selection of the reservation screen. especially if the rate should not apply to the space category.

    28 votes

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  17. When charging an extra guest, MEWS should allow percentage based on the daily rate.
    Right now, MEWS only allows to add a flat rate and this limit our capacity of getting more incomes.

    27 votes

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  18. Pourvoir définir qu'un check-in ne peut pas avoir lieu avant un certain délai suite à un check-out.
    Ce délai peut-être pour certaines catégories de logement ou juste pour certains jours de la semaine.

    Par exemple:
    nous n'avons pas d'équipe de ménage un we, donc interdire les réservations avec une arrivée le dimanche si un départ est prévu le samedi.
    Et inversement, une arrivée est prévue un dimanche, la chambre ne pourra pas se vendre si le check-out de la nouvelle réservation est la veille.

    26 votes

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  19. If I am only to have certain roomtypes available for a ratecode or for a voucher, I currently need to place "close restriction" one by one on every roomtype that should not be sold for this specific rate/voucher. IF you could define what roomtypes a particular rate or voucher should be valid for, you would not need to make all these close restrictions.

    26 votes

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  20. It is only possible to delete or create a user in Mews => We would need Mews to offer the possibility to suspend an account or desactivate it for a given period of time

    25 votes

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