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  1. In order to successfully use Google META Search, the VAT and all city taxes should be displayed at some point during the booking process in the booking engine. This is a requirement from Google when you want to use META Search: https://support.google.com/hotelprices/answer/6064432?hl=en

    If you don't have this, your website might be penalized, because the hotel is not allowed to show in the top positions in META.

    11 votes

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  2. All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.

    Information reported via LTS portal:

    Police Report
    ISTAT
    City Tax
    Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.

    7 votes

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    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    You can share a link to this request with your colleagues and fellow hoteliers so that they too can upvote the request.

  3. It would be interesting to be able to enter the tourist tax with a unit or relative amount for adults, and to have the possibility of setting exemption categories such as: "children under the age of 12, invaled, police, etc.". also have the possibility to insert a period of applicability for seasonal hotels (Sea, Mountain).

    18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. In most of the United States, if a guest stays longer than 30 days in a row, then their entire stay is no longer eligible for lodging taxes. Most PMS systems then refund the entire tax liability for the month and credit it to the guest folio. All room nights for any reservation with over 30 days is tax free after the guest has actually stayed for 30 days.

    This needs to be a feature that is rolled out in Mews sooner rather than later if Mews wants to scale into mid-sized hotels which often see corporate travelers stay longer…

    11 votes

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  5. When a stay is extended and the original bill (with the city tax) was already closed, no city tax is automatically added on the new bill for the extended nights.

    6 votes

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  6. For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.

    3 votes

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    1 comment  ·  Admin →
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    Hi everyone,

    Unfortunately, there’s no way for us to distinguish amounts as the only information we get is through Channel Manager notes which means that we cannot read the amount, that’s why I need to move this idea to “unlikely”. However, this doesn’t mean that we won’t keep a close look at VCCs & OTAs improvements.

    I was trying to find out the way that this can be avoided. As that tax is paid when the guest arrives, what I can suggest is to create a new product, per person per night. Under options of that product, you can tick the box “exclude price from offer”, then create a product rule. After that, you can go to the rate group that you’d offer the product and just under “extent” – products should be unticked. What will happen in this case is that the product will be added to the billing…

  7. in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

    6 votes

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    unlikely  ·  0 comments  ·  Admin →
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  8. We should be able to change reservations after they are paid.
    Change number of persons in dorm and cancel taxes.

    11 votes

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    unlikely  ·  Allison Chihak responded

    Hi Mewsers,

    In some countries, taxes or the number of people on the reservation are automatically reported to the government. It’s illegal to edit this information after it’s been reported.

    If you’d like to edit this information for your specific country, please add a new feature request and we’ll look into the laws one by one.

  9. Remove the need to generate an Invoice if the prepayment (Deposit) was 100% of the stay.
    Currently, if we generate a Deposit to add the customer prepayment we need to generate the Invoice (in advanced) with the IVA tax (it may be country specific).
    Even if the prepayment covers 100% of the customer bill we still need to generate a second Invoice (zero amount) after checkout to be able close the bill. This second Invoice is time consuming and very confuse.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions

  10. It would be helpful to add a field with calendar format to register guest date arrival into the country. At least in southamerica we need to know how many days a pax is staying in the country since arrival for tax requirements in order to have correct payments amounts.

    Otherwise, costumizable fields for guest profile with formats (calendar, open field, others).

    6 votes

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  11. In some cases rates are offered/contracted including city tax. It would be nice if reservations department can select a rate with city tax already included instead of having to calculate and deduct the city tax (which in our case is dependent on the number of guests and booked meals) from the rate first.

    15 votes

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  12. The VAT Act is very specific regarding the requirements for a Tax Invoice to be valid for VAT purposes. As per the SARS website (https://www.sars.gov.za/ClientSegments/Businesses/Government/Pages/Tax-Invoices.aspx) the following information is required on the document:

    As from 8 January 2016, the following information must be reflected on a tax invoice for it to be considered valid:
    • Contains the words “Tax Invoice”, “VAT Invoice” or “Invoice”
    • Name, address and VAT registration number of the supplier
    • Name, address and where the recipient is a vendor, the recipient’s VAT registration number
    • Serial number and date of issue of invoice …

    10 votes

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  13. Reservation Report- add possibility of choosing which products should be included into this report. Some of products are not included into reservation revenue, especially for channels, for ex. breakfast can be included product and at the same time accommodation tax is an additional product not included into the price of reservation. The result- we are not able to see the actual revenue of all reservation received from channel and there is no other report where we can find revenue by channel/TA in MEWS.

    12 votes

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    1 comment  ·  Admin →
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  14. I would like to have the choice to have the relative adjustment made on the full price, OR only on the nights.
    I don't want to give 10% off on the City Tax or on the breakfast, only on the nights.

    9 votes

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  15. Must be splited on three different levels and presented to the guest with split details. Paris for instance :

    "Town" tax : 5% per night
    "Departemental" tax : +10%
    "Local" tax : +15%

    Stay tax must be automatically deducted for under 18 years old

    18 votes

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  16. The guests there bill has to stand on fully- paid before they can check in threw kiosk. Give the hotel the oppurtunity to choose if this is necessary. (excluding city tax, for example)

    10 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  17. Introduce rounding for the prices based on preference of the property.

    75 votes

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  18. When a booking is received from Booking.com or from a channel manager (in our case Rentals United, I don't know for others), we should get the number of children inserted automatically into Mews. It has impact on bedding and city tax.
    As of now we have to go manually in each booking of each platform and manually insert the number into Mews.

    3 votes

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    Hi Mewsers,

    This feature is available for all channel managers. In case there is still an issue with Children count, please contact our Customer Care team, so we can investigate on concrete examples.

    Kind regards,
    Mews Team

  19. New search criteria to find and add Companies by the Tax Identifier.
    Example: Creating reservation and adding company by the tax identifier instead of the name.

    7 votes

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  20. Currently, stay products are posted on bills on the day of a guest's checkout, however, this can complicate the billing process for some properties. Therefore, splitting stay products per night and listing them on day of consumption could be very helpful for clarity and also for reporting, as revenue per day would be visible in Accounting and Manager reports.

    220 votes

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    released  ·  Allison Chihak responded

    Stay products are now posted on the date they’re consumed. All existing products have been replaced with products with the updated settings. Any products posted to an existing, future reservation were also updated to the new posting settings.

    How do you like the feature so far and do you have any ideas for the future?

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