56 results found
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Better Adjustments
I shouldn't have to create a separate adjustments account for each type of adjustment. If a night has already closed, and then the rate needed to be adjusted by a supervisor because of an error, then their adjustment should be just a Rate Adjustment - automatically contributing to room revenue. I shouldn't have to use the billing tab to then manually calculate rate vs tax breakdown, and post a separate "unbookable service" etc.
Also, refunds / adjustments should be able to be posted to the specific reservations even if they are closed out already. It should be possible to open…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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tax rules
Is it possible to set up different tax rules by room type or rate plan? I am not seeing that we can alter our tax settings, but we need this functionality. We have certain third party TA's that are collecting and remitting part of the occupancy tax, so we need the ability to designate which taxes should be applied to any given rate plan and/or room type.
2 votes -
Automated payment request
In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.
We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.
Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Exclude non revenue from Manager report totals
Exclude (or separate) non-revenue form the manager reports totals. City tax (or any others) an payments are now included in the revenue totals while it isn’t revenue.
68 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Grouping products on invoices to reduce the length of a bill
Allowing to group the same products together on a bill would make it clearer for the guest. For example, if a guest stays for 15 days, his invoice will include 15 times the 'local tax' product making the invoice lengthy and not easy to read.
It would be better to simply display local tax x 15, for example.
It could maybe be set for specific products when configuring them.3 votes -
Difference TOTAL with/without VAT on invoices
MEWS calculates prices with and without VAT per product and presents them per product on the invoice.
At the end of the invoice MEWS presents the summary of the prices with and without VAT per VAT.
On huge invoices the calculated and presented total price without VAT is not the same as the summary of the presented prices without VAT per product due rounding differences.
Guests/companies/ accounting are complaining about this.
THEREFORE PLEASE ADJUST and do not present the price per product without VAT per product. (only VAT in %, amount and price with VAT)
OTHER CONSIDERATIONS:
Show VAT &…51 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add Elements on the reservation screen with dates
Hello,
I love using your system it's really simple and effective.Just one suggestion maybe: when we had elements on a reservation (breakfast, city tax, half board etc...) it would be nice to have an option to select the dates we want them to be charged. At the moment, it charges them automatically for the all stay and we have to cancel the lines we don't need one by one (for example for a customer that stays 5 nights but wants breakfast only one day).
Best regards.
Sylvestre
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automated incidentals upon guests arrival
In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.
In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…
25 votesIdea is ready for the upvotes!
Please provide your feedback in the below comment section. How likely are you to benefit from this idea?
Looking forward!
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Rounding Precision
Mews rounds per item at the end down to 0.00 (inconsistent) dropping the 3rd decimal.
Channel Manager rounds at the end down to 0.000
US Taxes the Total Price.Leaves $0.01 at times from 3rd party booking engine to the PMS.
Example:
Rate = 299.00
Tax @ 13.45% = 40.2155 (IBE 3rd parties round up/down)
Total = $339.22However, Mews drops the 3rd decimal in the tax and returns $40.21. Therefore, the Total in Mews is $339.21 versus the IBE by 3rd parties (iHotelier and SynXis) which round up/down at the 3rd decimal.
This results in some cases a $0.01…
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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VAT rates are not included in the rates/getall API call at the moment
The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.
This is the "Tax Rate" field shown when you view a rate in the Mews website.
Due to various changes over the last year, this is crucial to have for reporting.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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No city tax for children and free breakfast for children
Would be easier to just add breakfast and city tax in case it's necessary than having to counterbook it with every single reservation where children are involved.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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keep old price button
When changing the number of people in a booking if you select KEEP OLD PRICE, the system will change the city tax and add the difference to the room price. Please change this so that the price of the room is not changed, the city tax has nothing to do with room night prices.
45 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Registration Card Report
There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.
In our case, we must register each guest (using a correlative registration number) at the time of check in.
One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.
If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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"Exclude from offer"
Let's take for an example the hotel "Hôtel Golf Château de Chailly".
After calling the "rules/getAll" and "products/getAll" we see that the product "6c5ed799-2e8a-4a18-8325-ac7a0086a886" is applied for "ResourceCategoryType" equals to "Room" and "Suite". But it's not added to the price displayed on the booking engine, for example, for tarif "7c58c0e7-64f2-41d6-aaff-ac6f00c31da1" and room "7599d179-e235-4894-9310-ac6f00c320ff".You colleague explained us that this product is the city tax. And as this product has the option Exclude price from offer so only the price of the room will appear on the distributor.
But how can we know if the product has this option (Exclude from…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rate Rules setting, as Product Rules
Would be nice to have a Rate Rules settings (as also Product Rules) to be able to make more tailor made rates. At this moment we use the Rate Rules settings to setup rates, but this results in wrong city tax, because the Product Rules settings are not included in the (hard coded) city tax calculation.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make the bill clearer (Tax, VAT only, etc...)
Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
Or if you need details in some countries, give us the possibility to choose the presentation style18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Have products included in rate visible during the reservation process in Commander
When making a new reservation in Commander, there is no way to see a breakdown of the product(s) included in the rate until after the reservation is confirmed.
This is even more confusing when the product price is added to the rate. For example if the rate is EUR 100 per night and a compulsory city tax of EUR 1 per night is automatically added, there is no way for me to see instantly why I selected a EUR 100 but the total value of the booking is EUR 101.3 votesHi Peggy,
Thank you for the clarification. We have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically move city taxes to a paymaster or guest bill
Move all the city taxes of all customers to the paymaster bill in one go.
9 votes -
Hard coded city tax available over API
Hardcoded city tax should be visible over connector API
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Hard Coded City Tax Financial Reports in Accounting Category Additional Expense when Rebated Automatically
Currently when a GDS, OTA, TA etc cancels a reservation, the Hard Coded City Tax is rebated in the Additional Expenses Accounting Category, even when the City Taxes have been configured as "City Tax" in the Accounting Configuration -> Additional Expenses. This creates 2 separate lines in the Accounting Report (1 in the Accommodation / Additional Expense Rebate and the other in the Taxes / Rebate City Tax).
10 votes
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