101 results found
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payment verification status
We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
any reason why this has changed?2 votesHi team,
Thanks for your feedback.
The reason for that is PSD2 - European regulation that aims to protect fraudulent transactions by imposing additional customer authentication. Across Europe, not every bank has this imposed yet.
Mews built support for this requirement back in 2019, also we've optimized authentications through our own booking channels as well - sharing with you a bit more information in this guide.
Hope that clarifies.
Best regards,
Mews Team
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PayMaya
A payment system that has quickly become the preferred option for the Phillipines, https://www.paymaya.com/.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions
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terminal payment
Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal
2 votesHello from Mews team.
Our terminals support Discover cards, please check this article. Hope this news is making your day better!
All the best,
Mews
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afficher les 4 derniers chiffres d'une Amex
Pour déclarer une carte invalide sur un OTA il faut donner les 4 derniers chiffres de la carte. Mews n'en montre que 3 pour une amex. Il serait judicieux de modifier vos paramétrages pour que nous puissions en voir 4.
5 votesWould like to hear how many of you have this problem, feel free to share link with your colleagues!
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Google and Apple pay accounting categories
In MEWS there is no option to separately map the google and apple pay in the accounting categories, so they show currently under the wrong GL account.
Stripe is paying out apple and google pay, while in the setup in MEWS we are forced to have it mapped under Adyen GL.
Since we directly receive payouts from Adyen & Stripe we need to be able to map these correctly.
The payouts come from a different company, so you need to be able 1 on 1 reconcile it on the correct GLs.
We received questions from our auditors, and this is…2 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Apple and Google Pay a only a wallet payments that use Visa, Mastercard etc., that can be mapped with accounting categories.
Thank you for sharing your suggestions.
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Be able to accept EFTPOS cards in Australia on Mews/Adyen Terminals
Currently EFTPOS(Electronic funds transfer at point of sale) is not an accepted payment method on the Mews Adyen Terminals.
EFTPOS is a widely used payment method & is issued by Australian banks. EFTPOS cards are not compatible with visa/mastercard.
3 votesHi team, moving the idea to the next level. Feel free to share the link with your colleagues to upvote that are also interested in this payment method!
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Payment report to include earned revenue period
Can we have the Payment Report in MEWs amended to include the invoice info details in the report: i.e. move-in date and move-out date, similar to the ref information that is transferred from MEWs to Xero. The reason being that we want to be able to identifiy the payments received pertaining to the revenue for which month. It would be great if we have a detailed payment report which could be matched to the earned revenue period for accounting purposes.
4 votesWould like to hear more how you work and reconcile revenues! What is that you're missing today?
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Twint, payment method in CH
Twint, Swiss payment method
23 votesHi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!
Unfortunately we don't see it being added to the product roadmap in the upcoming few months as accepted payment method through Mews Payments.
Best,
Product team
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Chargeback insurance
Stripe is providing Chargeback Insurance (at 0.4% of every transaction), would it be possible to have this option at Mews?
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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EV charging POS
I wonder do you have a solution or POS for electric vehicles charging?
This is a future trend that hotels need to find new ways to charge customers for charging electric cars at the property.
So, I reach out to you perhaps you already have or can recommend a smart and customer friendly way to handle payments from used electricity/charging car.2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Implement ALL payment methods (via Mollie payments)
Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).
Why not interface with MOLLIE?!
A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.
(For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)
Check: https://www.mollie.com/en/payments for possible payment methods:
- All major credit cards
- Apple Pay
- Ideal
- Paypal
- Klarna
- Sepa
- Bancontact
- Cartes bancaires
- Giropay
- KBC payment
- EPS
- Belfius…7 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea.
We will be looking into adding new payment methods in the future, and I would appreciate more to hear out which ones will help you more than others in a separate payment method ideas!
Thank you for sharing your suggestions.
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other email for payment request
We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.
9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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More reason options
It would be helpfull if there can be added more reasons of payment request.
For instance :
Payment for Stay
Payment for Additional services
Payment for voucher
Etc.We now have to add a message in with the payment request in order to inform the guests
5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Payment method Payconiq
Hi,
in Belgium, payments by Bancontact is really popular, especially the method Payconic or bancontact via the bank of our customers.Not so long ago, you integrated IDEAL, but unfortunalely, it's for the Dutch market. Not one single Belgium bank is integrated.
Offering Payconiq would be a great thing for us and our customers! Also payments via credit card are very expensive...
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Pay by link
Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Add the company name on Client bank statement
When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
It should be better to have the hotel name on this line so the client can easily identify the issuer.1 voteHi from Mews,
This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.
Unless not visible, we advice to get in touch with our Support team.
Best
Mews Product team
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Delete disabled payment cards
currently we are unable to delete disabled payment cards. it would be nice to be able to do so
5 votes -
iDEAL payment & payment verification
Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Sending $0.00 payment requests
Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.
4 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
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Payment link
It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. The perfect swap to this functionality is the online check-out email that can be enabled and is sent out to your guests. It is linked to the guest portal and contains all outstanding balances where guest can pay = sharing the link https://help.mews.com/s/article/set-up-online-check-out?language=en_US.
Thank you for sharing your suggestions.
- Don't see your idea?