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Mews Operations (PMS)

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  1. We have been experiencing a lot of difficulties due to the so called auto-replenishment tool at Booking.com which cannot be deacticated. They basically sends the cancelled rooms/beds back to sales without waiting for an update from PMS first. It can lead to mismatch in the actually available inventory. This can happen especially in the situations when we e.g. upgrade reservations to other room categories. This change is not being sent to the channel manager/Booking.com at the moment.
    If you could build a feature which send reservation updates from Mews to the channel manager(e.g. date update, room category update), that would…

    3 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion. 

    Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered because Booking.com currently does not support this functionality. 


    Thank you for sharing your suggestions.

  2. For people without valid credit card

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  3. When guests check-in, it would be great if they could confirm their vaccination status, therefore adding the "Health Compliant" badge to their profile.

    8 votes

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    unlikely  ·  3 comments  ·  Guest data  ·  Admin →
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  4. It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote

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  5. Support PDF File type to upload rooming list to reservation

    2 votes

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    Hello from the Mews product team,


    Thank you for sharing your feedback with us. 


    Unfortunately it is not currently possible for us to read data from a PDF in order to update the details for customer profiles yet. For this reason, it is not likely that this feature will be developed in the near future.


    Thank you for sharing your suggestions.


  6. My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.

    1 vote

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  7. See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT

    For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:

    • The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.

    • The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…

    1 vote

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  8. is it possible to personalize notes.
    So if you press Ctrl + F and at the top of the note appearse your name.
    Would be a lot faster.

    1 vote

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  9. Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
    It's not until you go completely into the guest's profile that you can see the changes.
    EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions

  10. it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

    9 votes

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  11. Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.

    5 votes

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  12. Add ID card number on police card
    So we won't have to ask them again to enter this information

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. 14 votes

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    1 comment  ·  Guest data  ·  Admin →
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  14. If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.

    but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  15. It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  16. Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

    3 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  17. just a folder where we can put things like emails and other documents for our clients. this could us local space and encrypted by mews as to not overload your servers

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. we had a comment from a guest who took objection over the fact he couldn't put in "british" as nationality. it comes up as "UK of GB...."
    could we get this changed please?

    2 votes

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  19. At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
    There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.

    5 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  20. example: how did you travel to the Netherlands? Do you have any coronavirus symptoms? What if the motive of your visit (with options): 1. Business 2. Staycation 3. Leisure etc

    18 votes

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