Support PDF File type to upload rooming list to reservation

Why is it that if a name is entered incorrectly at reservation, that if it is updated in the system, it doesn't show up as changed on the timeline or the guest's dashboard?
It's not until you go completely into the guest's profile that you can see the changes.
EG: A guest uses the name Bob at reservation then later asks for it to be under Robert Dawson. The name Bob is the only thing that shows on the timeline and dashboard

Add ID card number on police card
So we won't have to ask them again to enter this information

If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.

but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy

It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d

Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

just a folder where we can put things like emails and other documents for our clients. this could us local space and encrypted by mews as to not overload your servers

we had a comment from a guest who took objection over the fact he couldn't put in "british" as nationality. it comes up as "UK of GB...."
could we get this changed please?

At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.

example: how did you travel to the Netherlands? Do you have any coronavirus symptoms? What if the motive of your visit (with options): 1. Business 2. Staycation 3. Leisure etc

It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.

Hi there,

I would like to suggest Mews add the "Stateless" Option in the Nationality list in order to be inclusive in case a guest is actually a Stateless person, to adequately communicate the guest data to the Police and to have more accurate data for our internal analysis

Thank you

It would be great if you could add custom fields to a customer profile to save specific information.

We would need that for example to save information regarding our data privacy policy.

When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

It would help a lot if we would have a tick box next to guest's e-mail address in Guest Profile where guests can give their consent or not in receiving Marketing e-mails. We need this feature for GDPR reasons.
The consent should be visible when exporting Customer Profiles and Guest in house reports.

It will be very helpful if there is an additional function in MEWS that allows us to tag guest profile according to its status such as VIP Status. Flexible status will be good rather than a fixed status like the ones under Clasification. We have many different types of VIP Status so this function will be helpful.

We have groups that stay that there is no one owner (as it has been booked by someone else) however we need each individual to register, the system does not send the email automatically as there is no main contact, having a tick option to send to individuals on the profile as preregistration/billing.

Graag hoor ik hoe we ervoor kunnen zorgen dat de foto's ook in de commander in zijn geheel zichtbaar zijn.

When there are several contacts in a company that use the same e-mail address, this should be possible. Now you can only use contact per e-mail.

specific for Lub d - Thailand, Philippines, Cambodia
Do not allow check in, unless 100% of guest profile is completed