business problem
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

expected outcomes
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)

If rooms are checked in, the status of the room can still be set to inspected.
We think it would be useful that the room status in that case can only be set to clean and not inspected.
Otherwise, the room will be available for self-check-in at the Mews Kiosk.
Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.

Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
The headline per group should be the travel agency name or company name.

When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

It will be great if the search bar can provide more results, like the proforma invoices

What we would like is to be able to change the PAX on a nightly basis.

E.g.
"Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
This makes our safety list, and other reports show the wrong amount of overnight guests and products.

The old occupancy report is still available but not the previous availability report.

We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.

The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).

Mews only allows a max of 100 Product Rules and we are requesting to increase the limit.

a search function in the messages would be very helpful - or being able to see whether a guest has sent a message through MEWS in their profile/reservation.

For example if a guest asks to cancel and a cancellation/no-show fee would apply it would he useful to be able to check whether and when they requested this.
The CTRL+F command is quite tedious to use because it requires to load also older message first, and that is not ideal.

possibility to add a pop up alert on check out screen for very important notes for example :
routing instructions, billing instructions, etc.

Under the Items tab in a reservation where products can be added, such as Pet-friendly room, extra bed etc. ( Products of course depends on your local set-up of products), certain products require a date of consumption. A button or checkbox for such one time items/products that links date of consumption to check in time would be really handy!

It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

Some stay products are only used by management or certain reservation agents.
Now all other agents and staff have to go through a long list of products to find the product that they need for the booking. Therefore it would be much easier if you could offer certain products only to management or certain employees.

On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays

When making a date change in a reservation give a warning that you are creating an overbooking.

Instead of overbooking, we use Inquired Reservations as a waiting list to optimise occupancy. It'd be great to get notified when a reservation is cancelled that there are inquired reservations for that date which can potentially now be confirmed.