To reinstate future bookings that were canceled (or marked as a no-show) up to one day after the original check-in date. This feature will simplify the procedure of amending booking that were not meant to be canceled. It will boost efficiency since clicking on a reinstate button, it is easier than creating a new booking.

Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.

It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.

When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.

As it is now this affects the product reports in a negative way.

The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.

Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

The old occupancy report is still available but not the previous availability report.

We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.

The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).

Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.

Would be good to have the ability to have a mid - stay rate change.
For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays

Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?

sometimes you need to alert more than one department and/or people of the same task.
would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

Currently you can only extend the departure date of multiple reservations in a Group booking if the Arrival date / time match exactly for all selected reservations.

i.e. when individuals arrive / check-in at different times in the day, we can then no longer bulk update the departure date for the group booking.

In the Messages (Chat with Guest) it would be very useful to at least display the Room Number (Apartment ID) of the Guest after or before his Name...

We always need to go back to timeline to find this info while chatting with the guest... very annoying and almost impossible with app on smartphone.

Thank you.

The current arrival screen is based upon cards. For smaller properties with a few arrivals that may work. However, for larger properties, it is harder to find the right guest because of scrolling. It would be nice to consolidate this view (maybe with a new filter) that makes the reservation card information into one line much like the reservation screen and it can be filtered by Arrival Time, Queue or by Alphabetical Order, or Room Number or Room Type. For properties that have many arrivals this would be much easier to navigate.

When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.

Separate out the option of Deleting Products from the current workplace privileges rights of Create and Manage Products, in our eyes the ability to delete a product should only be associated with select employees, but creating and updating products should be something more individuals should have access to, but we don’t want them all to be able to delete things.

When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.