154 results found
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1 Task to multpile reservations
When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.
29 votesHello from the Mews product team,
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Namenlijst voor groepen
Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!
1 vote -
Check In > Co Commander
When you scan a ID-Card or a passport, the system has a problem reading the date the card expires - especially if it expires somewhere around the years 2010 - 2030. The system alway reads 1910 - 1920?!
1 vote -
Pop up trace/Task
Maybe add a feature of whenever you click on a guest profile a pop up trace of any important information can be seen first hand ie (Special occasion, take payment of VC, route payment) a
21 votesHello from the Mews product team,
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Kind regards,
The Mews Team
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Filter by customer classification in the Customer profiles report
We would like to filter in the Customer profile report so that we can find for example: Arrival only VIP Created Blacklisted profiles
2 votes -
rooming list file be in an order, any order but most preferably Space categories
When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.
It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.
The most preferred way is if the rooming list could have all the space categories "clumped together" ie
All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…3 votesHello from the Mews product team,
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Add countries within United Kingdom
plus make sure we have a nationality called "british"
1 voteHello from the Mews product team,
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Kind regards,
The Mews Team
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customer profile report filter
at the "arriving customer profile" and "in house customer profile" reports the possibility set filters is missing on the browser view.
So ther is no possibility just to show customers with missing information, or just with missing the date of birth, or just the adress, just the E-Mail address or so on.
1 voteHello Mariusz,
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Customer profiles reports E-Mail address
at the "arriving customer profile" and "in house customer profile" reports the E-Mail address is missing on the browser view.
This view is used from reservation and reception to ensure that the profiles are completed.
As the E-Mailadress is important for the whole communication (pre arrival, during stay, post departure and marketing) it is important to get an easy excess to the information on which profile the E-Mail address is missing.5 votesHello Mariusz,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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creating two or multiple invoicing rates on same booking
we sometimes have guest who extend an existing booking. where their company was paying for the invoice and thus on a company rate, the extension would be for the guest and on a different rate.
currently we need to make a new booking, which is confusing for several departments like housekeeping but also effects our statistics for length of stay.
any chance we could manage this by adding a different rate for a specific time period.
please note, it is not feasible to change the rate on the day as this might get missed and thus creating errors1 voteHello from the Mews product team.
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email notes
Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)
7 votesHello from the Mews product team.
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Customer(s) added showing in Action Log
It would be useful to add information in the Action Log on which guest was added to a reservation (either the name or a link, or by implementing a customer's profile identification number). Indeed, some customers sometimes have overnight guest(s) for only few nights during their stay, but after the occupancy is brought back to 1 Adult, it is not possible to trace back who was the second guest. In this sense, it could be useful to see in the Action Log which guest was added instead of only seeing the change in Occupancy.
1 voteHello Chantal,
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Show companies in "Guest in house" report
It would be helpful to have the companies in the "Guest in House" report.
We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report29 votesHello from the Mews product team,
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Show Mailreports in reservations and give staff the right to see the mail report
Give the right "view Mailreport" to staff, that aren´t admins! Even better, show in the reservations which emails were sent and wether they
7 votesHello from the Mews product team,
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Improve Customer Address Report for North America
Mews reporting only takes into account a COUNTRY of origin when filtering reports by ADDRESS. Most of the guests in North America are local guests. Therefore, address reporting is not insightftul for the local market.
Having the insight on which city and state guests come from is extremely valuable in the US and Canada. Current ADDRESS filter is not sufficient for the Market in North America.
To make this report sufficient, properties should be able to filter their guest address by:
CITY
STATE (US)
PROVINCE (Canada)
TERRITORY (US + Canada)14 votesHello from the Mews product team.
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Filter guest in house report not just by products , but also by product categories
To have a quick report for one team it would be easier to filter by product categories. For example food & drinks - to get a list of all products produced in the kitchen or spa & wellness to get a list of massages and treatments. Time of consumption would be another benefit for being prepared.
5 votesHello from the Mews product team,
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Local data storage
Data are currently stored in Western Europe. We would like to have them in local data centers in the United States.
1 voteHello from the Mews product team,
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Kind regards,
The Mews Team
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Updated online check in registration form
Currently, it is possible to adapt our registration cards in MEWS. However, if we do so, the registration card that a guest sees during their online check-in does not change. Both registration cards should be similar with the same data required.
9 votesHello from the Mews product team,
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LEGAL REQUEST - Luxembourg reg cards XML
For Luxemburg you need to transmit the guest information via XML to the government. I have a Planet Winner client that had this in Planet Winner. Apparently Mews does not have this. Can we fix this?
https://guichet.public.lu/en/entreprises/commerce/horeca/hotellerie/fiches-hebergement.html2 votes -
notification of confirmation
When the guest confirms or cancels his option in Mews we do not know about it. We would need a notification to submit e.g. the deposit invoice and all details concerning the booking, in case of cancellation to give at least a short reaction to this fact.
5 votesHello from the Mews product team,
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