154 results found
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allow photos in mews messages and in app messages
as simple as it says.
When commincating interally with staff through the mews app it would be nice to attach photos6 votesHello from the Mews product team,
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New Spanish Police Report
The new Real Decreto 933/2021 is now in place and all the spanish hotels have up to 02/Jun/2023 to implement it. It requires the collection of more guest data during checkin (online and/or at front desk) and to provide a new report to the police database.
We need this feature to be adjusted ASAP, before spring. Thanks1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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commission
Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.
For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.
I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.
I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show number of past stays in guest dashboard
To get a quick idea of an arriving guest, it would be very useful to see how often the guest has returned to the property.
The current symbol of a returning guest is not enough. There is difference between guests that have returned once or guests that have returned 30 times!It would be very helpful to see the number of stays counting from 1 to ....
It's also a standard information in other PMS.16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation overview report
Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.
The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.
39 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Cashlist groups
Make it possible to put whole groups at once as cashlist instead of having to do every name one by one
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Authorized Credit Card Required at reservation creation
Provide an option to hotels where, in order to create a reservation (even through Commander), an authorization code with an authorizable credit card should be required and part of the 3 step reservation creation process.
And, only certain users (or an override password) should be allowed to select an alternate payment method such as cash / directbill, etc.
However, one way or another, at least an indication of payment method should be part of and required in the 3 step reservation creation process in commander.
Currently, adding a credit card to the folio requires us to then go to a…
3 votesHello from the Mews product team,
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Note in the customer profile: "customer name already exists"
For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.
It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.
33 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Profile creation for non-hotel guests when using Mews POS
When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest note Report
We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.
2 votesHello from the Mews product team,
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Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card
Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.
13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show mark on blacklisted guests when making a new reservation
Show a mark or warning on blacklisted guests when making a new reservation instead of the warning when clicking "Book now".
3 votesHello from the Mews product team,
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Note when a booking with a task is canelled
It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.
7 votesHello from the Mews product team,
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Reservation payment update should also trigger routing rules
Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
Currently the routing rules do not trigger when the payment option updates.We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.
1 voteHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Identify a guest as a "smoker"
it is sometimes important to know that a guest is a smoker to ensure they are allocated a room where this is allowed. nowadays most establishments are non-smoking and smokers are the exception rather than the norm.
2 votesHello from the Mews product team,
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Create task when credit card on file is expired for an upcoming reservation
If reservations are made far in advance it may occure that a guests credit card won't be valid anymore when the payment is due. Therefore, a task should be created when a card is expired, so we can contact the guests and ask them to update their card details. In an ideal world, an email template could be created so this can be automated.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Licence plate number
With the thema Licence plates, the current online Registration cards do not have the option for guests to provide a plate nummber. So even though the guest completes the online check-in they still have to provide this information to the reception
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More detailed summary
Group summary has poor data. More detailed summary would be perfect for group reservation.
Extra information:
-Reservation ID
-Name per reservation ID
-Arrival - Departure per reservation ID
-Conpanion per reservation ID
-products per reservation ID such as bike rental, extra bed1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Include Check-Out invitation into reservation mailing tab
Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.
Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Travel Buddies connected. connect guest profiles
A lot of People always travel together like spouse or friends.. With mews the fellow travellers gets lost except the person who uses mews knows that Person A is always traveling with person B. It would be fine that there is an option to connect guest profiles.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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