155 results found
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Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that…
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Create travel agency contract and company profile at once
If you want to make a new reservation for a new travel agent, you first have to create a company profile and then the travel agent contract so you can add the TA to the reservation. For travel agents who only make 1 reservation, this is a big hassle.
It would be easier if you could do this in 1 go and thus make the TA contract and company profile in 1 flow (while making the reservation itself).
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Licence plate number
With the thema Licence plates, the current online Registration cards do not have the option for guests to provide a plate nummber. So even though the guest completes the online check-in they still have to provide this information to the reception
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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ACTION LOG FOR CHANGES MADE ON ALL CUSTOMER PROFIL
It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.
40 votesGreetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Voucher - disable new updated voucher functionality
With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.
Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.
IDEA;
1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.or:
2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent
REASON:
A: It is crucial for us to be able to search on ALL…2 votesReview of Mews Search starting and in exploration phase
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find invoice based on company profile
overview of invoices based on company profile.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Note when a booking with a task is canelled
It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Authorized Credit Card Required at reservation creation
Provide an option to hotels where, in order to create a reservation (even through Commander), an authorization code with an authorizable credit card should be required and part of the 3 step reservation creation process.
And, only certain users (or an override password) should be allowed to select an alternate payment method such as cash / directbill, etc.
However, one way or another, at least an indication of payment method should be part of and required in the 3 step reservation creation process in commander.
Currently, adding a credit card to the folio requires us to then go to a…
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Multiple emails per guest
It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).
Also another reason is husband and wife might want the invoice sent directly to there email
67 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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commission
Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.
For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.
I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.
I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Seach bookings by booker
To be able to seach for booking using the bookers profile - not only by the guest profil.
For both group and individual bookings it would be more efficient and easier to find bookings.27 votesHello from the Mews product team,
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Passport - Identity document
The ability to store passport pictures through the guest journey. Almost every self serviced apartment company requires to store passport infomation and our guest journey does not support this. This requires the owner to use something like Operto or Duve.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show mark on blacklisted guests when making a new reservation
Show a mark or warning on blacklisted guests when making a new reservation instead of the warning when clicking "Book now".
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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upload pictures to file upload on guest profile
Upload a picture taken directly from the webcam into the files section of a guest profile.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include Check-Out invitation into reservation mailing tab
Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.
Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings
6 votesHello from the Mews product team,
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Create task when credit card on file is expired for an upcoming reservation
If reservations are made far in advance it may occure that a guests credit card won't be valid anymore when the payment is due. Therefore, a task should be created when a card is expired, so we can contact the guests and ask them to update their card details. In an ideal world, an email template could be created so this can be automated.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Travel Buddies connected. connect guest profiles
A lot of People always travel together like spouse or friends.. With mews the fellow travellers gets lost except the person who uses mews knows that Person A is always traveling with person B. It would be fine that there is an option to connect guest profiles.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Husband and Wife and Children names
Very often husband and wife or companions and/or children do travel together. In mews I see when main guest is "Returning" Guest. In this case I would like mews to automatically suggest names of other people who stayed with them the last times. This information could also be stored in Guest profile on his/her own page of mews. Since it is now the 3rd year we are using mews, more and more guests are returning and it would be of good service not to have to ask again information about companions and children who stayed already
7 votesHello from the Mews product team.
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Merge guest profiles based on multiple details
When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.
49 votesHello from the Mews product team.
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late check out
Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.
43 votesHello from the Mews product team,
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