254 results found
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Merge guest profiles based on multiple details
When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.
50 votesHello from the Mews product team.
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changing title in guest profile
We want to change the options in the guest profile by ourselves.
at this moment (in the Dutch version) we can only choose between meneer or mevrouw (twice).
we want to have a option for mijnheer en mevrouw, familie ect.11 votesHello from the Mews product team.
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Corporate internal guest classification
Create an additional guest classification option under internal notes for corporate guests. So we can easily differentiate between guests who paid corporate fixed rates and standard rates
3 votes -
Merge guest profiles based on the phone number
Find duplicte guest profiles and offer a merge function based on the guests phone number
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Import internal profile data to customer profile report
Include all fields of the guest internals tab in the guest profile report. Guest profile notes are sometimes more important than reservation notes to give clarity to classifiers.
2 votes -
Loyalty Program
When a guest recerve online the system automatically delte the internal classification "Loyalty Program". It will be great is the system keep all the internals classifications.
13 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
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Credit Card Signature via Email
When guests book reservations with credit cards (distributor, commander), it would be really nice if they can be sent an email to digitally sign for and accept the credit card information in order to guarantee their reservation. This might help us avoid losing chargebacks as much and also help us enforce cancellation policies (which are currently unenforceable due to no token/signature for no shows).
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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second email field on guest profile
we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!14 votesReview of Mews Search starting and in exploration phase
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Profile creation for non-hotel guests when using Mews POS
When customer is using PMS and POS, a guest profile needs to be created in Mews when guests are ordering via Mews POS.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest note Report
We are looking for the ability to have a "guest note report". We often need to check allergy restrictions or other items for events where the individual guest notes are important.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make cashlist the standard
For people without valid credit card
1 voteHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Cashlist groups
Make it possible to put whole groups at once as cashlist instead of having to do every name one by one
1 voteHello from the Mews product team,
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Booker history on client profile
It would be convenient when we're on a profile to be able to see all the reservations for which this profile was the booker.
14 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation payment update should also trigger routing rules
Some OTAs allow the customer to change Onsite payment to Online Prepaid reservation up until the check in.
Currently the routing rules do not trigger when the payment option updates.We would appreciate if the routing rules trigger when the payment updates into "Online Prepaid" so that we do not accidentally charge the guest twice.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Invoice request on registration cards
So for us it would be quite useful to add an option for guests to choose if they want to receive an invoice. Also an extra box if they wish to have company details in there would be great. This way we can send invoices to guests when they want it and also how they want it.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Identify a guest as a "smoker"
it is sometimes important to know that a guest is a smoker to ensure they are allocated a room where this is allowed. nowadays most establishments are non-smoking and smokers are the exception rather than the norm.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Find guest by phone number
I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).
12 votes -
1 Task to multpile reservations
When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.
37 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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registration form
We take a print out for the registration form and take sign of guest for at check in. It is a A4 paper and the registration detail on the page takes only 30% space rest of the page is empty instead is you can give some more flexibility for the hotel to add whatever the need and use that remaining space like having a draft that has all the option either mews create it or hotels can add if they need some more info on the registration so in short mews can create an outline and the hotel can add…
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More detailed summary
Group summary has poor data. More detailed summary would be perfect for group reservation.
Extra information:
-Reservation ID
-Name per reservation ID
-Arrival - Departure per reservation ID
-Conpanion per reservation ID
-products per reservation ID such as bike rental, extra bed1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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