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Reservation management

Reservation management

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  1. So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.

    30 votes

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  2. Be able to view the by room without showing the beds.

    8 votes

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  3. 69 votes

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  4. When overbooking hotel, a "VIP" booking needs to take preference over normal booking.

    8 votes

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  5. 35 votes

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    idea to upvote  ·  8 comments  ·  Other  ·  Admin →
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  6. We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    215 votes

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  7. Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    131 votes

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  8. We would like to have a single group registration card that can be printed with all relevant guest details and companion names for a more efficient and quicker check-in process.

    32 votes

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  9. Number of companions could differ for each night to accommodate part-time guests

    111 votes

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  10. "Add new reservation state such as:
    ENQ = enquiry state (option in the system, but not holding space)
    OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
    add Enquiry bookings state to Excel Installation file
    WL = Waitlist - guest is interested, but hotel does not have space"

    88 votes

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    Hello Mewsers,

    We are very happy to inform you that we provide the following reservation states:

    Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.

    Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.

    If you would like to know more about the states mentioned above, please contact our customer care team.

    We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.

    Kind regards,
    Aldair

  11. Group booking tables should be improved visually to clarify all enclosed reservation details

    82 votes

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  12. "When making group reservations, it is usually important to guests that the group stays together as much as possible. Therefore, as group reservations can sometimes be randomly assigned to spaces, this requires manual reorganization. Added functionality to automatically allocate group reservations to adjacent spaces would eliminate this need for reorganization and improve your guests' experience."

    63 votes

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  13. 10 votes

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  14. 43 votes

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  15. "If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."

    45 votes

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  16. Please make it possible to split group reservations.

    41 votes

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  17. As group reservations often appear together on the Timeline, there is not currently an efficient solution to relocate all of them once. An additional Timeline feature could enable moving all group reservations to another block simultaneously.

    43 votes

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  18. 8 votes

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  19. "In case a guest would like to be assigned a different room for their stay, it is easily changeable through the State tab of the reservation module. Using the assign drop-down, all rooms are visible. However, to improve the user experience, this list of spaces could be reduced to display only inspected and vacant rooms, making alternate space selection faster and easier."

    25 votes

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  20. Reports contain a lot of information, which can sometimes be difficult to read through. In order to simplify and improve your report viewing experience, we could enable an excel-like sorting feature so that you can use headers on each column to organize the report data in ascending or descending orders.

    20 votes

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