56 results found
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Impossible to report on net room revenue per rate code when city tax is hardcoded and included
When city tax is hard coded in Mews (such in Hamburg) and included in the rate, Mews makes two postings, one to deduct city tax from the room rate and one to add it as city tax.
Mews marks both of those postings as "additional expenses". This is incorrect, as the reduction of the rate is a "space charge", not an "additional expense".
Consequence is that the hotels are unable to report on net room revenue in all reservation reports, as they cannot filter out the city tax / additional expense as originally foreseen by Mews.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Accounting category of canceled items
We can´t define a specific accounting category for canceled items for deposits or hardcoded city tax. The accounting category is taken from the Canceled item accounting category defined in the Bookable service. But deposits and city taxes are usually having different accounting categories than nights.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Clear breakdown of the total cost with VAT and all City taxes clearly displayed at some point through the booking journey.
In order to successfully use Google META Search, the VAT and all city taxes should be displayed at some point during the booking process in the booking engine. This is a requirement from Google when you want to use META Search: https://support.google.com/hotelprices/answer/6064432?hl=en
If you don't have this, your website might be penalized, because the hotel is not allowed to show in the top positions in META.
11 votesReview of Mews Search starting and in exploration phase
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Hard Coded City Tax Financial Reports in Accounting Category Additional Expense when Rebated Automatically
Currently when a GDS, OTA, TA etc cancels a reservation, the Hard Coded City Tax is rebated in the Additional Expenses Accounting Category, even when the City Taxes have been configured as "City Tax" in the Accounting Configuration -> Additional Expenses. This creates 2 separate lines in the Accounting Report (1 in the Accommodation / Additional Expense Rebate and the other in the Taxes / Rebate City Tax).
10 votes -
Modify City Tax Product to not impact rate
The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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VAT rates are not included in the rates/getall API call at the moment
The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.
This is the "Tax Rate" field shown when you view a rate in the Mews website.
Due to various changes over the last year, this is crucial to have for reporting.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically move city taxes to a paymaster or guest bill
Move all the city taxes of all customers to the paymaster bill in one go.
9 votes -
9 votes
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Routing Rules for Product Categories only
Currently when you create a routing rule you can select a product category to be routed. However when doing so you need to also select either the nights or city tax to be routed. It would be good if you could select just a product category.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Base automatic product rules and settlements not only on Rate Groups
Would be great to base automatization not only on the rate groups. For example city tax can not be excluded from booking.com collect reservations, but are from booking.com hotel collect ones. This way it would be possible to create different rules for them.
8 votes -
Some small changes in the usability
Some small changes in the usability:
- Simplification of the date input for reports and reservation window, in which the start and end correlate to each other. If I select a start date in the future, the end date will also appear in the future, similar to the reservation input.
- Make grayed numbers selectable at the date of the next month.
- Extend reservation and manager report by another date input for the following functions: how many bookings were made in time period X for time period Y.
- Enable statistics showing which nightly added products are assigned to…7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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payment method on confirmation
Include payment method "guest will pay at check-in by debitcard, creditcard or cash" - "invoice to the company for all costs" - invoice to company for roomnight, breakfast and city taxes" Should be visible for receptionist and should be shown on the confirmation.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automated payment request
In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.
We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.
Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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LTS Integration - Alto Adige Region, Italy
All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.
Information reported via LTS portal:
Police Report
ISTAT
City Tax
Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.7 votesHello Mewsers!
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7 votes
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Rounding Precision
Mews rounds per item at the end down to 0.00 (inconsistent) dropping the 3rd decimal.
Channel Manager rounds at the end down to 0.000
US Taxes the Total Price.Leaves $0.01 at times from 3rd party booking engine to the PMS.
Example:
Rate = 299.00
Tax @ 13.45% = 40.2155 (IBE 3rd parties round up/down)
Total = $339.22However, Mews drops the 3rd decimal in the tax and returns $40.21. Therefore, the Total in Mews is $339.21 versus the IBE by 3rd parties (iHotelier and SynXis) which round up/down at the 3rd decimal.
This results in some cases a $0.01…
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Cancellation Policy for stay Products
At the moment cancellation Policy for products on a rate group is determined by that products way it is consumed, so say for instance I want to charge the guest for only the first night room tax and breakfast, the breakfast still gets charged for every day of the stay if it is defined to be consumed nightly. this leads to much manual work for frontdesk to be able to charge the cancellation fee correctly.
A way for the products to be charged a cancellation fee "individually" according to that specific rate group seems the way to adjust this.5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Registration Card Report
There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.
In our case, we must register each guest (using a correlative registration number) at the time of check in.
One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.
If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Threshold Tax Logic
There are some legal environments where the threshold tax applies. It means that if the rate of the stay is below a specific amount (e.g. $50/night), the occupancy tax doesn't apply.
The tax logic in Mews doesn't support it which prevents hostels to use Mews in regions like San Francisco or British Columbia.
The tax logic should treat nights above and below certain price range differently.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Create a possibility to exclude some product from the cancellation fees (in the settings)
It would be nice if their is a possibility to exclude product from the cancellation fees. For example: we do want to charge our product breakfast in our cancellation fees, but we want to exclude our tourism tax (verblijfsbijdrage) from the cancellation fee. At this moment this is not possible.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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