101 results found
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discover and jcb cc
the mews does not allow us to get discover card or jcb card while making the reservation but it does gives you the option to find the reservation which had made payment using the discover card or the jcb card?
i mean how and why this makes the procedure more slow and sometimes guest they need to run to get cash.3 votesHello team,
Thanks for creating this idea!
We have enabled Discover and JCB for terminal payments, moreover, we have enabled same payment methods for the US market. Due to the limitation of our current payment providers (Stripe), we cannot enable the above-mentioned payment methods in the EU but on the other side, we have recorded your request to our partners and your AM will reach out to you for any further update.
If you’d have any other specific request, feel free to create the additional idea.
Many thanks,
Jovana -
To not allow a credit card that expires prior of guest arrival to be able to confirm a booking
At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.30 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. However, you can still increase the interest by upvoting to the item.
Thank you for sharing your suggestions.
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Apple Pay
Enable guests to pay by using a safe & easy to use e-wallet named Apple Pay.
24 votesHi Mewsers,
Delighted to share that we’ve enabled not just Apple Pay, but also Google Pay in Mews!
Now you can provide your guests a seamless payment experience in the Mews Booking Engine, in online guest services, and on payment requests. Read more about in our guide – https://help.mews.com/en/articles/5295473-apple-pay-and-google-pay-in-mews
Looking forward to talking to you about the new ideas in the future!
Regards,
Jovana -
CARD PAYMENTS
WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...
THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!
SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....
IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...
1 voteHello Kaushal Rawal,
Thank you for providing the feedback to our platform.
Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.
Thanks again a looking forward to hearing your ideas in future!
Regards,
Jovana -
MobilePay
Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.
10 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
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The failed credit card settlement - can this be linked to automatically report the card as invalid on booking.com - similar to the way the a
Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway
2 votesHi Mewsers!
Thank you for your feedback, we are happy to let you know that invalid credit cards are automatically reported to Booking.com. This feature is available for direct Booking.com integration only.
You can learn more about this feature here:
https://help.mews.com/hc/en-us/articles/360001877297-Booking-com-direct-integration-for-Commander -
Pay out report Merchant balance
View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better
12 votes -
Customer names on Merchant Payouts
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time
6 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/update-your-macros-new-columns-added-to-the-merchant-balance-report.
Thank you again for sharing your idea!
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Name on the payment card
Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.
4 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
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ELAVON - Provider other option than Stripe
The payment term of stripe is too long, Elavon offers a service of a better quality for cheaper also concerning the bank charges by card. The duration of funds transfer is between one day to two days. Stripe is between 3 days and 7 days of delay. In addition, credit card customer data is not secure at the same level at stripe (Cayman Islands).
We should have the choice to choose another provider following our place of activity. Currently stripe is the only possible option and the service is not up to the expectations of MEWS customers.
4 votesHello!
Thank you for your feedback and opening discussions in the hospitality community.
Unfortunately, now we will not work with this payment provider but certainly, we will let you know once we make a decision and welcome a new one! Thank you once again and hope to hear from you soon on some new exciting ideas! -
Paypal Payment Method
Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.
217 votes -
Edit the payment note
When we collect a payment on the payment screen you have an option to add a note, we use this to note down the transaction details room number and the name of the receptionist. sometimes you can make a mistake and put the wrong room number for example, what we would like will be the function to edit that note so when a mistake is made it can be amended.
This information is later used for generating reports and informing the staff during shift changes.
Please UpVote!
Thank you
4 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
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additional CC for Merchant& Adyen: Maestro & UnionPay
more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels
4 votesHello again from me!
Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals
Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!
Sincerely,
Jovana
Payments team -
Report that can show break down of credit cards processed via Stripe (visa/mastercard/domestic/internationals etc..)
Show breakdown of fees per interchange and scheme fee in payment reports.
5 votesHi All,
Happy to announce that we rolled out an enhancement to our reporting functionality – the breakdown of fees as you’ve requested!
We are working on the gradual rollout to have it available across all platforms worldwide, please see more about it in our newly created help guide – https://help.mews.com/en/articles/4682847-track-your-fees-with-the-payment-report-export
Talk to you soon about other great ideas you post on our feedback platform!
Regards,
Payments Team -
balanced bills not to be triggered
For offline or online reservations, with balanced bill due to another payment method than CC, the trigger should not try to charge the CC given by the guest.
3 votesDue to the lack of feedback, moving the idea to unlikely to be developed. It can still be upvoted and the priority can change based on your feedback. Thank you all!
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Créer la carte de paiement WIR
Nous avons besoin de créer un paiement par carte WIR. celle-ci n'existe pas dans Mews mais c'est une carte utilisée dans notre zone
3 votesHello,
Thank you for your feedback! It is unlikely that we will be working towards integrating this payment flow in the nearest future, we would like to solve your biggest problems and this was on our nice-to-have list, therefore it was not prioritized for the upcoming tertile.
Kind regards,
Jovana
Mews Product Team -
Granular external payments and more
We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu
5 votesThis has been released some years back, this is legacy updated, apologies for that! And appreciate the upvotes!
Mews Team
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Bancontact payment method
The Bancontact is a popular payment method in Belgium and the most commonly used card in this country.
51 votes -
7 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
Jovana
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Automated credit check
With implementing automatic preauthorizations, there are many more opportunities to automate other payment processes. Within the Guests in house report, properties can check for customers that may still have an outstanding balance. Using this information, we can automatically create preauthorizations for any guests that have an open balance posted to their account. The preauthorizations can be created for a larger amount in case of additional expenses, however, please note that this feature would exclude customers that have a balance due to a future stay, as it would not be necessary for those guests.
19 votes
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