109 results found
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Online check-in is only displayed when all persons are complete
The green sign shows up when all the guest completed the online check in. Thats rarly the case often we need just the date of birth of the second person and then the guest gets asked the normal registration form because nobody looked up the pre filled in regestrion card.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rules to show cross-sell products in Online Check-in
Hello,
During the online checkin can we do rules for the products that we propose to the guest ? If I have a guest that have a rate that include breakfast we should be able to have a rule to hide the breakfast. If we have guest with corporate segment we should be able to hide the product romantic package ...
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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add {ConfirmationNumber} to placeholders.
For example: We work with a mobile app (Zaplox) with deeplink to the mobile app, but we cannot make us of the deeplink at this moment, because placeholder {ConfirmationNumber} is missing. Therefor guests have to do all manually.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include payment status to confirmation mail
It would be good if the guest can get the exact information on their payment status in the confirmation email.
It needs a code (Placeholder in template) so that the payment at the reservation will show as the rest of commands open to pay in the confirmation mail.
Its critical data that the client needs specially for transparency
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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send guest messages
At the moment, you cannot send a message or email from Mews to your guests.
This functionality needs to be implemented ASAP. I really expect this functionality from Mews. There should be an easy way to send out a message to all inhouse guest at onec for example.21 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Optimize Confirmation Mails for Groups!
The Confirmations Mails are very hard to read for customers. You cannot even see wether the costs are per night or per person or in total! That leads to misunderstandings.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online check in options; Be able to remove the Newsletter box.
At one property we do not send newsletters so asking guest to choose to receive our newsletter when we know we wont send them any feels wrong. Should be able to remove this tick option.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Receive Notification about Mews Kiosk Check-Ins
When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.
23 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Pull Guest Information from Apple Pay to Mews
Apple Pay stores information such as address, email, phone number on the phone of the guest. Apple Pay also allows sharing this information with 3rd party application.
It would be great if Mews can pull this information to get the information from the guest and further automate the journey for the guest.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Custom sorting options on Confirmation Emails
Have the option to choose several sorting options in multi-stay reservations. E.g. by arrival date or by guest name.
2 votes -
Additional Guests to sign reg card
Allow all registered guests to sign a registration card. Right now only the main guest has that option but each person staying should have to sign and agree to terms and conditions. Specifically within the Co-Operator
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable check out button
We are a hotel without a reception in house. Because we don't have any upselling during guest stays, we don't need any manual check out button at our kiosk. People are confused about check out button. Our guest only need to leave the apartment at a certain time and put the room card into a transparent box at the exit. It is written in our brochures and in the check out information which we give our guest with our confirmation mail. Therefore it confuses the people. Would be great if the check out button or online check out can be…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Co-Operator Check out like Check In
Adapt the Co-Operator Check Out function so that it looks like the Check In Function ? FO teams working with Co-Operator need a dashboard view of Check outs so they can just choose a reservation to C/O without needing the guest name and room number.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show reservation status in Mews Guest Portal
Show whether a reservation is in an optional or inquired state in Mews Guest Portal as it can be confusing for the guest.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display text of "Order email template" text in the default confirmation email
When setting up space categories, we have the field "Order email template".
Unfortunately the text filled into this field is not sent in the default confirmation email.
You have to set up a custom confirmation email.My request is: Please include the "Order email template" text in the default confirmation email.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Tracking via Facebook API Conversion or TikTok API Conversion on Mews
Since Apple's ISO 14 update and mainly since September 2021, advertising campaigns using a simple pixel (Facebook Ads or TikTok) are less efficient. They are less efficient because we lose a lot of purchases made thanks to Facebook Ads.
The API Conversion solution allows to counter this problem. Facebook offers the installation of API Conversion with several partners such as WooCommerce or Shopify.
The number of players in the field of advertising on social networks is increasing. Many hotels use Facebook Ads for prospecting or retargetting campaigns. That's why it is very important to have the right tools to sell…3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online check in - mandatory to finish all guests data to finish
Online CI confirmation.
When the guest wants checked in online and he booked the room for two, online CI would not be completed in Mews without filling information for both guest. In that case I would recommend that message showed up after first guest finish online CI should inform the guest that online CI will be completed after all companions will finish online check in.9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Marketing Opt in per default in the US, UK and other eligible countries
On the American market the opt in works opposite than in Europe. The guest needs to opt out in case they do not want to receive marketing. Therefore we would like to have the option in the guest profile: send marketing emails set per default for all profiles created in the US properties. The guest then needs to unsubscribe or Opt out if they dont want to receive marketing emails.
5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Selecting Add on Product Early Check-in or Late Checkout Changes the Arrival or Departure Time
When selecting an early check-in or late check-out product, it would be good if the system could change either the arrival time or departure time to make the product selected. This would save time and notify us when the guest is arriving earlier rather that search to see who purchased the early arrival product.
23 votesReview of Mews Search starting and in exploration phase
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Resend Online Check-out Email
Would be nice to be able to remind the guests to check-out online via mews mailing. This way, if the guest leaves, we can prompt them to click the link and settle their account instead of calling them to chase payment
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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