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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2176 results found

  1. I would like to disable the option to 'check-out with an unbalanced bill' for some users.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    2 votes

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  3. Would be great to have a filter on the accounting ledger report where you can filter each line instead of exporting first and then have to copy past all the guest details to look up bills.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. we sometimes deal with an existing booking wishing to change unit types during their stay. even though they haven't checked in yet, it would be much easier if we were able to split the booking (and thus keeping all the notes) rather than having to duplicate the booking, copying the notes, adjust the dates, rates, etc..

    24 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Please add new space type ''Locker''

    2 votes

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  6. When a reservation is made or changed and the system does not assign a room to it and it is going to drop in to the red line - there should be a warning that pops up to let us know this is happening so that it can be rectified straight away.

    31 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. What we would like is to be able to change the PAX on a nightly basis.

    E.g.
    "Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

    As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
    This makes our safety list, and other reports show the wrong amount of overnight guests and products.

    79 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  8. Changing the colour from light grey to dark grey when a guest checks in is ok. but being able to assign colours to reservations to be able to see clearly groups, certain OTA bookings etc

    16 votes

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    5 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Bed Allocation needs to be optimized in order for one guest profile/booking with several individual bed reservations (eg several beds within one room category) to be allocated in the same room instead of being separated into several rooms/floors. In a house with more than 80% of occupancy rate, there is no way to allocate guests in the same dorm.

    8 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When looking at the monthly overview in the Manager Analytics,it would be great to know what’s happened in the past days (month to date). So we know what occupancy and Average Daily Rate we had already, to see if our Forecasts are still on track. This also helps us to determine whether our goals/targets are still within reach or we need to adapt.

    21 votes

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  11. Create one report for all Food and Beverages consumed together with the revenue.
    One report should who how much was consumed and how much revenue was generated for all F&B Outlets, one total sum needs to be added.

    1 vote

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  12. de optie om een Company Voucher in het boekingscherm in te vullen is door MEWS weggehaald. Nu kan er alleen nog Public Voucher genoteerd worden. Wij gebruiken veel Company Vouchers dus deze graag terugplaatsen

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Right now you need to check every single customer in the accounting ledger when you want to invoice a guest because you can't see immediately which guest has booked via a company and which guest is just for leisure purposes. By adding an extra column with the registrated company you can see which guests needs to be invoiced and which don't.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. send automatic cancellation emails to all reservations, including OTAs

    7 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be nice if the detailed invoice/bill also has a total amount per Package. especially when you have several bookings on 1 invoice.

    Several travel agency's require this for their accounting. now we need to do this all manually.

    1 vote

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  16. We would like to have the possibility to edit the PDF, like adding fields such as "booking number", " group name" and so on.

    1 vote

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  17. show reservation report monthly grouped, so you can compare serveral month with each other in the "total modus".

    7 votes

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  18. We currently have the problem, that we sell apartments (parent space) which consist of a living room and 2 bedrooms (child spaces).

    The two bedrooms/child spaces (Studio and Standard category) can be booked individually. This phenomenon should only come into play, when all other rooms of the same category are fully booked.

    Due to the automatic assignment, we sometimes have bookings in the child spaces which results in the apartment not being available and our staff have to change assignments themselves. Currently we have no option to exclude child spaces from the automatic assignment.

    Therefore, we would like the room…

    24 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We are presently loosing a lot of time trying to reconcile invoices issued to payments received, especially when a downpayment has been made via MEWS merchant a few month prior to the arrival of a guest.

    Having a report where you can see 1 booking number and all the payments made for it including the details of the Mews Merchant payment identifier for each payment, would save us a lot of time during the debtors reconciliation process.

    1 vote

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  20. Da wir viele Produkte haben müssen diese übersichtlicher sein.
    Aktuell kann nicht angewählt werden wie viele von diesen Produkten gebucht werden möchten. Das heisst: wenn jemand zwei Hunde mitnimmt, muss ein extra Produkt erfasst werden mit 2 Hunde. Es kann nicht die Anzahl vom Produkt 1 Hund auf 2 erhöht werden. Jede Anzahl braucht ein einzelnes Produkt.
    1x ein Hund – 1x zwei Hunde. Dasselbe ist mit den Tickets, die wir verkaufen.
    Der Wunsch ist, dass der Gast das Produkt Hund anwählen kann und dann manuell mit einer Zahleingabe auswählen kann wie viele Hunde er mitnimmt.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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