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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2172 results found

  1. It is impossible to find a specific invoice if it is owned by a company with over 100 invoices attached. Guest names/references should show by default in the list.

    4 votes

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  2. Gender / Nationality / Date of birth by booking

    Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.

    We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…

    1 vote

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  3. Create a report to view future Scheduled Payments (aka, the Mews automatic settlements)

    3 votes

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  4. When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.

    1 vote

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  5. It would be desirable to change the order of space types when trying to create a new reservation in Mews Operations.

    4 votes

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  6. Hello! to be able to change the number of pax per date like the rate! avoiding insering different reservations. sometimes the same room can be in double fo 2 nights and than in single ....

    23 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Bluserena requested to have the possibility to link the parent to the child automatically under their profile

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  9. When Routing to Company/TA is used, to transfer certain products to the Company/TA bill, when done for a group with more then 1 room, it will create 1+X bills with the Company/TA. When a rule applies for a group of more then 1 room, it should only create 1 bill with the routing Company/TA, otherwise you have to merge all the individual bills to 1 Bill for the company. When Having a lot of bills to the Company/TA it's very confusing and tricky to do so.

    5 votes

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  10. It would be useful if the "missed check out" status could be represented on the timeline by the reservation changing colour, similar to the "missed departure" status where the reservation changes to orange the day after they were supposed to check out. This could also be shown in the app. Currently the "missed check out" status can only be seen in the Reservations Overview Report.

    3 votes

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  11. When you have derived (dependent) rates, it would be good if you can add different adjustments per room type.
    For example to have 10% higher for a Single room, 15% higher for a Twin room, and so on. At the moment it is only possible to make absolute adjustments with same percentage/amount for all the room types.

    3 votes

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  12. Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).

    4 votes

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  13. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  14. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. Det hadde vært fint å hatt muligheten til å filtrere account ledger på "past revenue" slik at man ikke får opp "future" og "checked" in også.

    2 votes

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  16. Allow Admins to track Employee Login + Signout Activities (not only date and time) but also indicate an origin for the login.

    1 vote

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  17. It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
    At the moment it's only possible to change this per room, instead of all rooms in one.
    It would be great if it could be done the same way as that you can change the booker of the reservation.
    This would make it a lot easier for us when the contact person of the group reservation changes.

    1 vote

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  18. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  19. The company profile dashboard currently has some bills and invoices belonging to the company.

    However, the organization of this is not quite easy to navigate around as someone would have to remember the bill numbers in order to find bills here. Instead, it would be great if there was a way to sort the bills by due date or closed dates. etc

    13 votes

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  20. Sent invoice automatically before depature.
    Al lot of guests sent a request to send the invoice. Would be nice if this could be set up automatically ( if amount is €0,-)

    5 votes

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