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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2184 results found

  1. I have been attempting to limit the access front of office employees have to financial data or payment information which is both sensitive to the business and confidential. MEWS have informed me there is no way in preventing any employee who has access to changing housekeeping status to also view the financials of the business.

    Please could I have some help or if anyone else is finding this as an issue. While creating different roles and users I tested this ability to view all financial information. Therefore, any user with housekeeping privilages can view any information within ‘Finance’ on the…

    4 votes

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  2. At the moment, it is not possible to merge two companies together where both of the companies have a Travel Agency Contract attached.

    It would be great to allow this merge without having to remove the TA contract first.

    9 votes

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  3. Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.

    23 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. In the overview of all the products we have in the additional and bookable services, I really miss a column that shows which products are visible for employees. Or a possibility to filter those products only.
    Now I have to either enter each product to see if the option is selected or open a second screen as an employee to see what is visible.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  5. From an ops perspective it would be good if we could sort the studios by studio number from top to bottom, instead of being grouped by studio type and then sorted

    2 votes

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  6. We are a small events venue with 22 guest rooms. When we get a wedding room block it is almost always for all rooms on property. When setting up a block, we add all 22 room categories one by one. We would really love it if there was a bulk add option all space categories to the block. Also helpful if there was a way to then allocate all available rooms in a category and not click on each category to adjust the number of spaces held.

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. The customer want to be able to apply different value on Extra occupancy adjustment and age category on different period
    . Example, the child and teen are not the same value on high and low season.

    3 votes

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  8. With the recent release of hourly reservations, we have noticed an increase in demand from customers who want to manage their bikes on Mews. As Mews currently does not support “bike” resource type, they often use workarounds.

    Would you like bikes to be added to the list of supported types? Let us know!

    You can increase the chances of bikes being added by sharing more details about your service and why bikes are important to you. Thank you.

    14 votes

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  9. 1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    1 vote

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  11. Automatic language translation from tasks into the language set in Mews Operation or in the app.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?

    3 votes

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  13. We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.

    4 votes

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  14. Many details are visible in the overview field but for us a very important detail is who made the booking.
    This person has the overview and does the follow up.
    Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
    I need to know ASAP who made the booking so I know who to ask about the booking.
    Thank you.

    2 votes

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  15. We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  16. When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)

    1 vote

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  17. We are missing a more efficient way to visualize cancellations in the reservation reports. Right now, you can see the cancelled status with a grey color that is not clear enough. Maybe red of a more vivid color.

    9 votes

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  18. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

    1 vote

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  19. It is recommended to setup daily or even hourly exports of important reports to prepare for possible desasters. Only Enterprise Subscribers may choose and FTP Export Target. All others are limited to email exports. However, this way massive amounts of sensitive customer data is transmitted over possibly insecure connections (unencrypted email / SMTP). That could be a GDPR violation!
    I suggest making secure/encrypted sFTP Exports available for everyone and/or implement a way to guarantee secure email transmission (at least SMTPs with certifcate pinning).
    Also those reports may be a potential risk when at rest (stored in an email account or…

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  20. When sending Support Cases, we can not see what was already sent, even when receiving a reply we can not see our originally asked question.
    It would be good to have an overview of all Support Cases in the company in one place. This makes communication easier and we can always refresh our knowledge by going through tickets instead of asking again and to have One raised case as a one thread.

    3 votes

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    1 comment  ·  Other  ·  Admin →
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