105 results found
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email guest standard forms
Would it be possible to add certain forms to Mews (like a laundry list) which we are then able to email to the guest through the system.
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Managers Flash Report (Statistics, Revenue, Detail Drill Down)
Would like to see Managers Report with expandable categories like the Accounting Report. Hotels use a Flash Report which is a combination of statistics, revenues broken down by type and often need detail information of the other revenues for their Flash Report. This report is generated daily but also there is a need to see each day in the month format. Some properties want basic information, other more granular. Additional Statistics by Market Segment should be added so all this information is on one page in one place rather than run 3 different reports and manually input into an Excel…
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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On the Books Report Summary by Market Segment
Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the…
2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions
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Add sorting by product, currency and payment method
It would be very convenient to see in the report information about in what currency and how guests paid for certain products. Let's take breakfast for example:
- How many breakfasts did the guests pay in cash in euros?
- How many breakfasts did the guests pay in cash in CZK?
- How many breakfasts did the guests pay with a credit card in euros?
- How many breakfasts did the guests pay with a credit card in CZK?
This will be useful for hotels in countries where multiple currencies are used.
It seems to me that we can add a certain filter to…
15 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Customize mandatory fields
I want to pick which fields are mandatory in reservation screen (segment, company, phone number)
12 votesHello,
Thank you for your feedback and suggestion.
All required fields in the PMS are based on legal requirements. It is unlikely that we will allow the modification of required fields, or the addition of mandatory fields that do no meet legal standards in each region in the near future.
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chat
Message visibility
Customer Messages should be attached directly to the customer profile, so that all hotel staff can easily access/read/react to the conversation.
In that way, only unread messages would appear in the general customer message board and that would clear the clutter.
There could even be a message icon on every reservation badge, so that the staff can access customer-hotel conversations directly.19 votesHello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
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Add Revenues to the Product report
Currently just the number of times a product is booked shows. Adding the revenues would be very helpful in revenue strategies.
7 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Mews PMS Messages (Chat) go to all persons to receive messages, can we change?
If you have been off for a few days, when you log in you receive all past messages which is annoying. Would it be possible to only receive message sent/received for the day you log in versus past history of messages?
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Market Segment Production Report Summary + Day by Day Detail Report
Would like to have the ability to view/export/print a day by day market segment report for a specific date span. This could be for past dates or future dates. This would include only totals, no details or drill down required, of room nights, ADR by market segment. Would also be good to show Period to Date, Year to Date, Period to Date Last Year and YTD Last Year with Summary Totals at the bottom of the report. This would make it easier for property management and revenue management teams to see how they are performing as compared to Last Year.…
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions
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1 vote
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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aperçu des réservations
L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions
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show guest names instead of Booking Owner in timeline
show guest names instead of Booking Owner in timeline
1 voteHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered as Mews will always show a reservation owner on the Timeline and all companions within the reservation detail in order to avoid large lists of names on the Timeline.
Thank you for sharing your suggestions.
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Améliorer les devis pour les groupes
Les propositions que nous envoyons à nos clients pour les demandes de groupes manquent cruellement de clairté et de précisions.
Il faudrait travailler sur le sujet.
Que le client ait un récapitulatif par exemple :
Par date de séjour du nombre de logements proposé, à quel prix par nuit x le nb de nuits le total TTC et HT
idem pour les produits annexes.
date d'option, montant de l'acompte demandé, ou détail des conditions de réservation.Je vous remercie bien.
1 vote -
nations statistics
Would it be possible for the statistics to show that the second person in a double room/ twin room is automatically assigned to the same nation?
This would save a lot of time at the end of the month, as there is no nation assigned for the second person at the moment.9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Export or backup Mews configuration settings
Possibility to export or backup Mews configurations.
We need a way to get mews configurations saved externally, so we can have a way to verify what was the config in case a user change something and we need to revert (or know how it was before). Thanks1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Multiple UserType and UserGroup in the Json data of key cutter integration
Being able to have multiple UserTypes and UserGroups would allow us to add common doors on rooms that require it. Right now only one of each is allowed per key cutter resulting in guests needing assistance to check in vs kiosk
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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registration card
choose where you would like to print the text on the reg card (currently on the right hand margin and most guests read from left to right rather than right to left).
2 votesHi Simone,
Thank you for sharing your feedback. All headers on registration cards are left aligned, whereas free text fields added to the registration cards are right aligned during printing.
The reason the alignment is set this way, is to allow our uses and guests to easily see when text (such as a name or email for example) has been added to the registration card rather than having all the text stacked. The additional white space on left is added to allow users to write additional text without obstructing the original format.
The current format has been selected for ease of use. It is therefore unlikely that it will be adjusted in the near future.
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Allow all links in MEWS to be opened in a new tab with a middle mouse click
All the Main Menu sections, all links within MEWS - please make them openable with the middle mouse click (new tab in the browser) - it's tedious to have to manually open a new instance of MEWS in another tab to be able to quickly view two sections side-by-side. Why are not all links and sections like this?
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Standalone PMS
I would love to see a standalone version of mews that doesn't run on a browser.
This would have two key benefits:
much faster loading times. We suffer from incredibly slow operating speeds all through mews, every time we press a button it has to spend time loading, which in cue means customers have to wait longer. creating terrible customer experience.
ability to have an offline mode. We also suffer not only from occasional mews outages, due to slow/unresponsive actions - but also bad internet where we are, which can often be very temperamental and drop out often during adverse…
4 votesHello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
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There should be a feature where guests can receive their booking confirmation in a PDF file.
At this moment booking confirmations are sent automatically by the system, you can not change it to a pdf file.
18 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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