62 results found
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US Registration card - date format
Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
The correct format according to the local standard should be MM/DD/YYYY.3 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You will now be able to view registration cards in the US standard date format.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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Mews shouldn't let us check in a guest when the room is occupied
Will be fantastic to avoid double let if cant check in someone in a room is occupied
3 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.
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Add Day of the week next to Arrival date & Departure date
Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/93 votesHi Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.
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Mews Marketplace
Mews has always strived to connect with as many integrations as possible, however as we are continually finding great new software to work with, we'd like to introduce the possibly of installing integrations directly from Mews Commander. This means that adding new integrations would be easier than ever, bypassing requests to integration partners and enabling automatic token sharing.
3 votesOur marketplace is released! Klick and play, contact our team for more info. Go to burger menu, find icon marketplace and take a look!
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rooming list integration
can we avoid manual work i.e. putting names / creating profiles when we receive rooming list for groups ?
Anyway for Mews to read and process rooming list in Excel or Word form ?
Thank you!2 votesHello,
Thank you for sharing your feedback with us. Mews currently supports a rooming list in Excel format that enables you to add guests details to a file and upload them to Mews.
You can learn more about the rooming list in the guide and below, the guide also contains a video on how to use the feature.
https://help.mews.com/s/article/manage-group-reservations-with-a-rooming-list?language=en_US
Should you have any questions, please contact our support team.
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Room Status in Details Pane
When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.2 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the status of the room in the reservation "smart detail". Accessible by selecting the reservations "details" button. Or by selecting a reservation from the Timeline.
Thank you again for sharing your idea!
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To move current stay-overs to a different room
How is is not possible to move guests to another room, without making a new reservation or splitting a reservation. Too much work in to a simple action. Too much work where is no extra time for these trying times with too little employees.
2 votesHello Sjoerd,
Thank you for contacting the Mews Product team.
We currently offer several ways to move reservations including dragging and dropping reservations to another room from the timeline, as well as the ability to move reservations to another space from the status tab of the reservation screen or to a different space category from the properties tab on the reservations screen.
Below you will find a guide that will walk you through each of the options offered. Should you have any additional questions, please contact our support team.
https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation
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2 votes
Hello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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New Timline Colors
The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement
2 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Assign task in reservation
It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.
2 votesHello Matthias,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.
In order to perform this action:
1. Select a reservation > select the status tab >
2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department. -
task filters disappear
every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.
2 votesHello Simone,
The issue you have reported was resolved as of May 13th 2021.
Should you encounter the issue again. Please do let us know.
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AT A GLANCE THING
WHO NEEDS THE DATA OF THE SOCIAL ON THE RIGHT BOTTOM OF THE SCREEN NOT ALL THE FRONT DESK PEOPLE HAVE MORE CONCERN ABOUT IT MAKE IT IN A TAB AND REPLACE AND DISPLAY THE ROOM ARABILITY AND RATES DIRECTLY FROM THE SCREEN WITHOUT ANY CLICK THAT IS MORE USEFUL THAN THE SOCIAL ON DAILY BASES
2 votesWe have removed the social scores from the Dashboard. We are still looking into ways how we can further optimize the space available on the dashboard. Please keep providing suggestions for things you'd love to see on the dashboard.
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2 votes
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Chat icon location
Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?
1 voteHello from the Mews product team!
We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat).
Thank you again for sharing your idea!
Ettore
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URGENT serious issue with names not displaying in reservations!!!!
we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!1 voteHello Simone,
Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.
Should this issue persist for you, please contact us as soon as possible.
Kind regards,
Aldair
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Availability Blocks
Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.
1 voteHi Kenna,
Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.
In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.
If you encounter any issues with the above, please contact our support team.
Kind regards,
Mews Product Team.
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Sending emails from mobile
until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
thanks1 voteHello from the Mews product team.
We are so pleased to let you know that we have reviewed this case and re-enabled the ability to send emails from mobile devices in Mews.
Thank you again for sharing your feedback!
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system error with making additional booking
i am trying to make a new booking for a guest as part of a "group".
however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
totally pointless.
i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
thank you for investigating and fixing.
PS - this is not the first time this happens…1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You are now able to select your additional service or room when creating an additional reservation from an existing group.
Thank you again for sharing your feedback with us!
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deleting house use bookings crashes the system
every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating
1 voteHello Mewsers,
We are happy to inform you that we have resolved the issue where house use resrvations were crashing the system upon deletion.
Kind regards,
Mews Product team
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Add a "Marketplace" section on the main dashboard
so that one does not have to click twice to get there (Main Menu -> marketplace).
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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