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  1. New mail templates and customizations

    346 votes

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    48 comments  ·  Mews Guest Journey » Guest portal  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

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    Tristan van Hoolwerff commented  · 

    Changing the design (fonts, sizes, positions) of the booking details + the additional info that are showing up when you use the code {DetailsHtml}

    Tristan van Hoolwerff supported this idea  · 
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    Tristan van Hoolwerff commented  · 

    Hi MEWS,

    Is it possible to exclude the logo above the header of our mail templates?

    Regards,

    Tristan

  2. Different confirmations per space type

    44 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.

    In order to make use of this functionality:
    1. Select a space category (settings > property > space categories)
    2. Scroll down to “Order email template”
    3. Enter the text you would like to be sent to your guests and hit save.
    4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.

    NOTE: The text does not need to be in custom HTML to appear correctly in the email.

    If you have any feedback for this feature please do let us know in the comments below.

    Kind regards,
    Mews Product Team

    Tristan van Hoolwerff supported this idea  · 

  3. Add before start mail template

    16 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Admin →
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    Tristan van Hoolwerff supported this idea  · 

  4. Guest birthday mail template

    33 votes

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    2 comments  ·  Mews Operations (PMS) » Guest data  ·  Admin →
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    Tristan van Hoolwerff supported this idea  · 

  5. Pre arrival email template

    88 votes

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    8 comments  ·  Mews Operations (PMS) » Other  ·  Admin →
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    released  ·  Aneta responded

    Hi Mewsers!
    We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.

    This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)

    Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

    Tristan van Hoolwerff supported this idea  · 

  6. Preview of mail templates

    288 votes

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    8 comments  ·  Mews Guest Journey » Guest portal  ·  Admin →
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    Tristan van Hoolwerff supported this idea  · 

  7. Split {detailsHTML} into separate fields

    9 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Other  ·  Admin →
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    Tristan van Hoolwerff supported this idea  ·