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  1. send guest messages

    75 votes

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    10 comments  ·  Guest Experience » Communications  ·  Admin →
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    Manuel Correro commented  · 

    Feature Request: Staff-Initiated Guest Messaging

    Currently, Mews only allows staff to send messages if the guest has already started the conversation.

    It would be very useful if hotel staff could initiate a new message thread directly from a reservation or guest profile. This would allow us to proactively contact guests with simple questions, such as asking for their estimated arrival time, sharing check-in information, or confirming special requests.

    This feature would improve guest communication, enhance the guest experience, and reduce the need to use external communication channels.

    Thank you for considering this suggestion.

    Manuel Correro supported this idea  · 

  2. implement a “+ / –” button so guests can select the desired quantity of certain products

    2 votes

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    idea to upvote  ·  0 comments  ·  Guest Experience » Booking engine  ·  Admin →
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    Manuel Correro shared this idea  ·