Settings and activity
3 results found
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16 votes
An error occurred while saving the comment 
CYPRIEN cbocher
supported this idea
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2 votes
An error occurred while saving the comment CYPRIEN cbocher
commented
Mews has integrated the wallet key to open doors via smartphone, but they forgot the second most commonly used method: the code!
It would therefore be interesting if Mews added a dedicated field in each reservation to allow our smart lock providers to automatically add the access code via API connection (ex: SALTO KS)
This would enable the possibility to send the code by email or SMS, and also display it through the Mews kiosk.
CYPRIEN cbocher
shared this idea
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20 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment CYPRIEN cbocher
commented
The Mews kiosk only allows guests setting up a physical room key card.
However, some hotels use a personalized access code instead of a physical room key card.
It would be interesting if the kiosk could display this access code (e.g., Salto KS).
CYPRIEN cbocher
supported this idea
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This creates real operational problems because, for example, in order for a housekeeper to create a housekeeping task on a reservation, we have to grant the “create and manage reservations” permission. However, this permission includes access to guest details (first name, last name, phone number, credit card, etc.). Some guest data is sensitive (such as payment information), and housekeeping or maintenance staff should not have access to certain data.