26 results found
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add personalized message to the guest confirmation
preview of the guest confirmation, be able to add a personal message
14 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Mulitple confirmation templates
Create different types of confirmations for different types of rates. For example for the holidays we want our guests to receive the right confirmation with all their reservation contains.
15 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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MEWS USERS special rate
MEWS USERS Special rates
Would be great to have again the special offers/rates for MEWS users in properties using MEWS!
It is an attractive benefit for employees and bonds the MEWS community.5 votes -
e-mail templates per segment
At the moment the e-mails that are sent from the system are one size fits all. However, the tone of voice and info in e-mails towards guest differs per segment. It would be nice to set up different templates per segment.
29 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
Turn off emails sent to Booking reservations
It would be great to be able to turn off auto emails from Mews to the reservations made via our direct connection with Booking. The guests receive these emails, thinking they are from Booking, which confuses them.
2 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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pause mail
it would be helpful and time saving if one could set specific mail templates on pause or give it specific periods of validity
3 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Mews "Profile creation/Customer added" email - Template
When a new guest file is created, the following mail is automatically sent to the guest. From my point of view there are the following possibilities for improvement:
- The mail should be written more individually (ex. salutation and other text). It would be helpful if there is a separate template for this.
- If the Pre-Arrival Mailing is activated, then the guest gets several mails. It would therefore be helpful if the reference to the new guest index is inserted in the pre-arrival mail.Below is the current text, which is always sent automatically to the guest when a…
6 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Add extra text to mail
It would be welcome to add soms extra text in the confirmation email. So if you make a booking over the phone you can add extra text in the confirmation email regarding the client's booking.
15 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Optional: Charge success (Payment e-mail receipt) after payment
Guests complain sometimes that there are too many e-mails before arrival. When we ask, was there anything they found really unnecessary, they often refer to payment receipt e-mail. It doesn't even include the invoice. When booking, they accept the terms and know the payment will be taken from cc. Mostly they have also instant notification from bank to phone. Can we make this e-mail optional, please? Would be perfect if client can choose this option.
9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Reservation Confirmation Details
To be able to choose which fields are visible in the reservation confirmation. It would be great to uncheck some of the values, such as rate name or product for certain costumers, but currently you can only delete the entire row (reservation detail) which is not an option.
19 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Create new custom email templates for manual sending by property
It will be great if there will be the possibility of creating new email templates that we can send manually to any reservation that we want. This will save us a lot of time for example for all the reservations we have to charge with POS and the credit card is denied, we have send an email manually one by one in each case. It will be much easier if we can create new email templates on our own for cases like this.
36 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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placeholder
In the quotation template you can use placeholder "chatLink" but not "chatUrl", can this be added please?
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Removing products from confirmations STR
If a property works heavily with packages, the confirmation clients receive are not aesthetically pleasing. All products are listed in the confirmation and it is not ideal.
Can we remove this from the confirmation?4 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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confirmation email for groups
The main booker of a company always wants to receive a confirmation email with all of the guest names now the main booker only sees a reservation number of all reservations
19 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Email Templates Based on Day Of Week Arrival (to inform about upcoming events)
The ability to send out customized emails based on the day of the week a guest is arriving.
As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.
Ie:
Guest is arriving monday.
They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.Guest arriving on Wednesday.
They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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confirmation e-mail text
When sending a confirmation e-mail to booker I see strange information:
I see a line called "owner": owner of what. In most hotels there are guests staying in hotel, not owners.
Owner of what ?
Same "mistake" is seen in other languages.
Please allow that hotel changes widget or do keeping in mind that our business is about people and things. Thank you.11 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Be in CCI or CC of confirmation email
Be in CCI or CC of confirmation email
3 votesHi Mewsers!
Thank you for your input. Can you please elaborate a bit more on what are you trying to solve with this feature suggestion?If you need to monitor which emails we sent to your guests from Mews, you can see it in Queue > Mails.
The reason why we don’t allow properties to access the content of emails is that emails contain unique links to the Guests Navigator where guest manages his or her reservation/profile/payment cards/ etc.
I am looking forward to hear about your needs and then we can brainstorm about a possible solution.
Have a great day,
Aneta -
Pronouns in Dutch are not polite
When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.
5 votesWe have conducted the testing with small amount of Dutch-speaking users and no one found it offending or impolite. Thus we don’t plan to change the default text. But we will have a look whether we can enable customization of email text, so you can adapt it to your tone of voice.
We will inform about these changes through our release notes.
Have a great day,
Aneta -
Automated Booking-modification emails
We need to send automated booking-modification emails triggered based on data updates that may affect the stay cost: dates, rates, room types, number of adults, children... and for which the subject is clearly mentioned as a Modification confirmation email
15 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Add travel agency and date to the email "Failed to settle reservation automatically"
At the moment, in the email which is send to the properties there is missing the travel agency and the date of the reservations. Those two extra information would be great to have as it allows to have all the information at the first sight without going into the reservation. E.g. when it is a failed settlement at the same day of the arrival, we would ignore this email, as the guest will then pay later upon check-in.
20 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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