Mews Operations (PMS)

Mews Operations (PMS)

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  1. Persons arriving later to a unit than the already checked in people - cannot be added for only a part of the whole stay. Same with persons departing earlier than the other people of the same unit.
    Within in an apartement 2 people stay 2 nights 2 people stay 4 nights.

    2 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Display guest email as a filter option in the reservation report.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Nathan,

    Thank you for sharing your request with us. The email address field is currently in the reservations report export, would you be able to share your use case to have quick access to emails from the reservation report?

  3. I have 2 requests that both pertain to the rooming list functionality.

    1) I would like to be able to edit rooming lists once they are downloaded. Right now, they download as locked excel spreadsheets. That means it is impossible to add notes, or simply delete columns that are not relevant. I would like to share rooming lists with clients, but that is not possible without being able to edit them.

    2) If reservations within a group have two companions noted in the reservation, the rooming list duplicates each reservation, making the groups appear double in size. This is confusing,…

    4 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your feedback. We are currently monitoring feedback for adjustable columns in for the rooming list in the request that can be found linked below:

    https://feedback.mews.com/forums/918232/suggestions/44455869

    The rooming list was originally created in a non editable format to ensure that all data filled in by guests was accurate and did not result in errors for cases where information was added to the wrong fields.

    We are however open to expanding the fields that can be edited in the rooming list. Would you be able to share the fields you would like to add or remove from the rooming list with us?

  4. Dear Mews Team,

    Could you create a new Mobile Application where it will be possible to directly use Mews website instead of using an internet browser (like Google Chrome, Safari,...) on iPhone / iPad ?

    At the moment the interface is not so user friendly and it could really save us time by creating a dedicated application like the MewsCommander app.

    Thanks in advance!

    3 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Dorian,

    Thank you for sharing your feedback with us.

    Our goal is to make the Mews web application user friendly as possible across all devices. We also provide the mews Kiosk in co-operator mode so that your front office staff will be able to tablets for the check in process.

    Would you be able to share some examples of use cases or sections of the system where you find the interface less user friendly when browsing on using a phone or tablet?

    I look forward to hearing from you.

    Kind regards,

    Aldair
    Mews Product team

  5. It would be useful to add more conditions to product rules; e.g., comments -- this would allow to create product rules based on matching words in the reservation comments.

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for sharing your idea with us, would you be able to share example of comments that you would like to result in a product rule being triggered?

    Any additional information you can share with us would be helpful for us to better understand your request.

  6. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    60 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

  7. Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  8. It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.

    65 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Thank you for your idea, we’ve opened it up to the Mews community to upvote.

    Remember, you can always share a link with your colleagues to encourage them to add more upvotes.

  9. There should be a report where we can extract the stays that have been shorten or extended in the reservations report

    3 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Rico,

    Thank you for your feedback. Would you be able to share more information with us regarding your use case?

    We would like to know if you extend or shorted reservations often, and what the action points would be based on the information that you see in the report.

    Thank you for your collaboration on this topic.

  10. Make it possible to set a period of time to a productrule. Example: the swimmingpool surcharge is applicable from April to October. In the current situation, the productrule is always applicable or never applicable

    6 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Now, it is impossible to print or send a proforma if booking is not confirmed
    To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
    Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation

    102 votes

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    new idea  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. We would only like some users to have the ability to optimise spaces using the button on the timeline. Please add a user right for this.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Our restaurant needs to know which hotel guests booked get what in the restaurant and need a better overview

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kathlyn,

    Thank you for sharing your feedback with us.

    We understand how the group name would be very helpful for your F&B, would you be able to expand on the use case for rates?

  14. It takes a alot of time to put each single room out of order for any reason. There should be the posibility to put some whole floor of out order!

    80 votes

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    4 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create a dark mode for Mews Commander.

    22 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion.

    We have moved your request as one to be upvoted by the Mews community. Remember you can share you suggestion with your colleagues and invite them to upvote.

  16. We have more than enough of different kinds of stay items for halfboard and other food peroducts. Could you give us a saved report to print all items used only on one report? I mean as we use the operations/product report but we could have a fixed report to show all halfboard items and breakfast and special dinners? Like a food and beverages report. Please.

    55 votes

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    new idea  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Display the number of customers in the room directly in the timeline.

    56 votes

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    new idea  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  18. Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

    3 votes

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    new idea  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make reservation optional if credit card is declined

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, thank you for your feedback.

    Would you be able to share more details regarding your use case? Additional information that would assist us would be for example, what the follow up steps for your staff would be once a reservation was moved to optional after a credit card is declined.

  20. At this moment booking confirmations are sent automatically by the system, you can not change it to a pdf file.

    16 votes

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    new idea  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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