Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.45 votes
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Hotels should be able to further customize email communication from Mews. Be able to schedule the emails, decide on the target group of guests (by segment, rate type, space type, origin of reservation, classification, etc), create custom emails. Right now the emailing function is limiting and hotel can only choose limited amounts of templates and outside of customizing the content, they can't customize anything else.46 votes
Now, it is impossible to print or send a proforma if booking is not confirmed
To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation93 votes
Create a dark mode for Mews Commander.18 votes
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It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.18 votes
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Having a feature where you can easily click on a preset with settings that you've created previously for the reservations report, making it faster and easier to extract the required information. Instead of having to re-enter the preferences for each property.11 votes
Thank you for the feedback, do you currently make use of reservation report exports? They would allow you to view a preset version of your reservation report in you mailbox on an hourly, daily or weekly basis depending on your preference.
example: how did you travel to the Netherlands? Do you have any coronavirus symptoms? What if the motive of your visit (with options): 1. Business 2. Staycation 3. Leisure etc12 votes
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Thank you for the suggestion, we have updated your feedback to a new idea.
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Display the number of customers in the room directly in the timeline.39 votes
It takes a alot of time to put each single room out of order for any reason. There should be the posibility to put some whole floor of out order!38 votes
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To be able to make a report regarding the Space Status by date, so one could know the exact Space Status (Dirty/OOS/Inspected) on a certain date in the past.
Right now, if one changes the date on the Space Status Report, it will pop up today´s info.9 votes
Hello from the Mews product team!
Thank you for the suggestion. We have updated your idea as one to be upvoted by the Mews Community.
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At this moment booking confirmations are sent automatically by the system, you can not change it to a pdf file.13 votes
We would like to be able to add own custom fields to the customer profile to save additional data in a structured way.12 votes
Thank you for your suggestion. Are you able to elaborate on the extra fields you would like to link to guest data?
name of the main booker displayed behind the room no. In the mews commander app?3 votes
Thank you for reaching out to the Mews product team. So that we can better understand your request please may you clarify if you would like the name of the booker to be displayed behind the room no in the Mews Commander mobile application?
In North American and Middle East countries for example, some Guest IDs have only a chip and No readable Strip to be scanned9 votes
Thank you for the feedback, are you able to share the origin countries for guests who typically have chip readers?
possibility to ad a pop up alert on reservation for very important notes or tasks
eg, conciergerie : envelop to give to the guest38 votes
Geburtstagsliste von allen Kundenprofile pro Monat (Birthday list of all customer profiles per month))
Eine Liste von allen Geburtstage pro Monat von den Kundenprofile! Nicht nur Gäste im Haus! Wir versenden Geburtstagskartenan unsere Gäste!
"A list of all birthdays per month from customer profiles! Not just guests in the house! We send birthday cards to our guests!"10 votes
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When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.192 votes
We need to have the option to can mark the reservations for the next days as ''ready to check in'' so we know that there is nothing else to do with this reservations in terms of testing the credit card, or whatever is needed to do with the reservation, or mark the reservation as ''incidence'' if there is something that needs to be done on that booking.100 votes
Marked as a new idea! Waiting for external feedback and internal review.
A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.47 votes
Thank you for your suggestion. We have updated the description to make it easier for other users to identify.
Order spaces within the Space category in the timeline.
At the moment, we can't order bedrooms as we wish in the timeline.
Depending on the location of the bedroom in the building, it makes more sense to have it in a certain order.
The default order does not facilitate operations.70 votes
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