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  1. 88 votes
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    idea to upvote  ·  6 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    I would like to add the little text box mentioning 'no smoking', 'deposit', etc. to the online check in registration card as well, so it's very clear for the guest what they sign for. It's kind of a highlighted information box, apart from the T&C.

    Tom Keller supported this idea  · 
  2. 39 votes
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    Hello,

    I’m very happy to announce that we are finishing the development of the the first phase of the Spacetime project – the extra beds functionality – and I’m looking for beta testers of this new feature.

    It will allow our clients to manage the extra beds and baby cots effectively in Mews Commander.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

    Tom Keller supported this idea  · 
  3. 24 votes
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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    Tom Keller supported this idea  · 
  4. 75 votes
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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback and suggestion. We have updated this request as one to be upvoted.

    Remember you can share a link to your request with your colleagues and follow hoteliers to upvote.

    Tom Keller supported this idea  · 
  5. 41 votes
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    0 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →
    Tom Keller supported this idea  · 
  6. 315 votes
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    6 comments  ·  Mews Operations (PMS) » Timeline  ·  Flag idea as inappropriate…  ·  Admin →
    Tom Keller supported this idea  · 
  7. 28 votes
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    idea to upvote  ·  4 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    Mews has been frustrating the legionella process since the beginning of this pandemic. Hotels that do not run Housekeeping via the Mews system should be able to swith off the legionella function. It's ridiculous Mews decides for you you have to use this option. They say we and they are legally obliged to prevent legionella and therefore force it upon our throats, but I am legally obliged to other other things as well and it is none of Mews' business if and how I do it. I still decide how I run my hotel. For months I have discrepancies in the room statusses and it really messes with the operation.

    Tom Keller supported this idea  · 
  8. 21 votes
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    9 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…

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    Tom Keller commented  · 

    Yas please! And please confirm the 'old billing' will stay available as it works way nicer and more clear than the new billing which is handy only for groups.

    Tom Keller supported this idea  · 
  9. 19 votes
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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers,

    Thanks for coming to the Mews Community and upvoting this idea.

    We want to let you know that this idea has been added to the requests pertaining user privileges and Marked as a new idea to upvote.

    Thank you for your suggestions and votes.

    Tom Keller supported this idea  · 
  10. 61 votes
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    idea to upvote  ·  7 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    Hear hear!

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    Tom Keller commented  · 

    Great! And very basic feature that should be available nowadays... Especially in our hospitality world

    Tom Keller supported this idea  · 
  11. 17 votes
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    1 comment  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    To add up to Sharon, if you allow me Sharon :)

    We wait to start a 100% online check in/out or check in/out via kiosk until a full routing-option is available. And routing should always be live and running, not only when the reservation is created. What we miss in certain examples:

    - Expedia prepaid reservation, via virtual card: nights have to be automatically charged to virtual card in one bill (or window), city tax has to be charged to guest's card in a different bill. How does Mews know what card to charge for what bill/window? And which bill is per default viewable for the guest (in kiosk for example)?

    - same goes for corporate and/or group bookings. Easy example is that the company pays for nights and city tax (and employer doesn't want employee to see which rate they contracted with hotel), but employee pays for own incidentals. So a personal credit card that should be charged, but also items that need to be moved to an invoice (paymaster account)

    - in case of prepayment with Booking.com: virtual card can be charged for nights and 7% city tax, but not for €3 pppn because that's only paid upon arrival by guest personally (Mews cannot automatically charge city tax now...). Would be perfect if PMS could automatically split and have the right card charged for the right amount

    Smaller error margin and automation are most important reasons for us to have and ask for this complete routing option, next to the fact for it to be a basic feature for self check in and check out.

    Tom Keller supported this idea  · 
  12. 83 votes
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    10 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    Agree with Remco Roozeboom. We also wait to start a 100% online check in/out or check in/out via kiosk until a full routing-option is available. And routing should always be live and running, not only when the reservation is created. What we miss in certain examples:

    - Expedia prepaid reservation, via virtual card: nights have to be automatically charged to virtual card in one bill (or window), city tax has to be charged to guest's card in a different bill. How does Mews know what card to charge for what bill/window? And which bill is per default viewable for the guest (in kiosk for example)?

    - same goes for corporate and/or group bookings. Easy example is that the company pays for nights and city tax (and employer doesn't want employee to see which rate they contracted with hotel), but employee pays for own incidentals. So a personal credit card that should be charged, but also items that need to be moved to an invoice (paymaster account)

    - in case of prepayment with Booking.com: virtual card can be charged for nights and 7% city tax, but not for €3 pppn because that's only paid upon arrival by guest personally (Mews cannot automatically charge city tax now...). Would be perfect if PMS could automatically split and have the right card charged for the right amount

    Smaller error margin and automation are most important reasons for us to have and ask for this complete routing option, next to the fact for it to be a basic feature for self check in and check out.

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    Tom Keller commented  · 

    This is also a basic feature in order to have online check in and check out to run smoothly. We don't use the tablet for online check in now, as this basic feature doesn't allow use to use it in a proper way and for ALL guests

    Tom Keller supported this idea  · 
  13. 11 votes
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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Tom Keller supported this idea  · 
  14. 22 votes
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    0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Tom Keller supported this idea  · 
  15. 13 votes
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    idea to upvote  ·  1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Tom Keller supported this idea  · 
  16. 19 votes
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    Tom Keller supported this idea  · 
  17. 67 votes
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    new idea  ·  4 comments  ·  Mews Operations (PMS) » Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom Keller commented  · 

    I also think this is very problematic, as we keep important information in Internals (guest profile notes) and we obviously don't want to lose it. When you merge it also keeps the classification, so why not the notes?!

    And to add up: in the merging screen, can addresses and payment methods also be added, as many times it gives good information for comparing profiles and to see if it's the same guest.

    Tom Keller supported this idea  · 
  18. 84 votes
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    5 comments  ·  Mews Operations (PMS) » Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Tom Keller supported this idea  · 
  19. 9 votes
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    1 comment  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for the suggestion. We have updated your idea as one to be upvoted by the Mews Community.

    If you have any further information on how you report on the state of your rooms, please do let us know in the comments section.

    Remember you can share a link to your idea with your friends and colleagues so that they too can upvote the feature.

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    Tom Keller commented  · 

    And even better: run a report for a set period of time, for example if I want to know all of the out of order rooms for 2020

    Tom Keller supported this idea  · 
  20. 11 votes
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    3 comments  ·  Mews Guest Journey » Booking Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback.

    It is currently possible to receive a copy of the confirmation email when bookings are made from the Distributor. This functionality can be enabled in your stay settings by selecting the option “Order generates email”. You can use this option to trigger an automatic email notification for the relevant departments.

    Should you have any questions or require more information about this functionality, please contact our customer care team.

    We look forward to your continued feedback and suggestions.

    Kind regards,
    Aldair

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    Tom Keller commented  · 

    I need this for chargeback cases...

    Tom Keller supported this idea  · 
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