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342 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
Tom Keller
supported this idea
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10 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
Tom Keller
supported this idea
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76 votes
Dear Mews Customers,
I have a fresh update from our development.
Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time.
With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services.
In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)
If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
Tom Keller
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47 votesTom Keller
supported this idea
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112 votes
Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
Tom Keller
supported this idea
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89 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Tom Keller
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487 votes
Review of Mews Search starting and in exploration phase
Tom Keller
supported this idea
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90 votesidea to upvote · 7 comments · Revenue Diversification (Spacetime) » Co-working space management · Admin →
An error occurred while saving the comment Tom Keller
commented
Mews has been frustrating the legionella process since the beginning of this pandemic. Hotels that do not run Housekeeping via the Mews system should be able to swith off the legionella function. It's ridiculous Mews decides for you you have to use this option. They say we and they are legally obliged to prevent legionella and therefore force it upon our throats, but I am legally obliged to other other things as well and it is none of Mews' business if and how I do it. I still decide how I run my hotel. For months I have discrepancies in the room statusses and it really messes with the operation.
Tom Keller
supported this idea
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65 votes
Hello,
Thank you for your feedback.
We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.
We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.
Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.
We’ve split the new billing screen into two views for you:
Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…
An error occurred while saving the comment Tom Keller
commented
Yas please! And please confirm the 'old billing' will stay available as it works way nicer and more clear than the new billing which is handy only for groups.
Tom Keller
supported this idea
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20 votes
Hi Mewsers,
Thanks for coming to the Mews Community and upvoting this idea.
We want to let you know that this idea has been added to the requests pertaining user privileges and Marked as a new idea to upvote.
Thank you for your suggestions and votes.
Tom Keller
supported this idea
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123 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
An error occurred while saving the comment Tom Keller
commented
Hear hear!
An error occurred while saving the comment Tom Keller
commented
Great! And very basic feature that should be available nowadays... Especially in our hospitality world
Tom Keller
supported this idea
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102 votes
Hey Mewser, thank you so much for your suggestion. We’ve updated the status to ‘idea to upvote’ for the rest of the Mews community.
An error occurred while saving the comment Tom Keller
commented
To add up to Sharon, if you allow me Sharon :)
We wait to start a 100% online check in/out or check in/out via kiosk until a full routing-option is available. And routing should always be live and running, not only when the reservation is created. What we miss in certain examples:
- Expedia prepaid reservation, via virtual card: nights have to be automatically charged to virtual card in one bill (or window), city tax has to be charged to guest's card in a different bill. How does Mews know what card to charge for what bill/window? And which bill is per default viewable for the guest (in kiosk for example)?
- same goes for corporate and/or group bookings. Easy example is that the company pays for nights and city tax (and employer doesn't want employee to see which rate they contracted with hotel), but employee pays for own incidentals. So a personal credit card that should be charged, but also items that need to be moved to an invoice (paymaster account)
- in case of prepayment with Booking.com: virtual card can be charged for nights and 7% city tax, but not for €3 pppn because that's only paid upon arrival by guest personally (Mews cannot automatically charge city tax now...). Would be perfect if PMS could automatically split and have the right card charged for the right amount
Smaller error margin and automation are most important reasons for us to have and ask for this complete routing option, next to the fact for it to be a basic feature for self check in and check out.
Tom Keller
supported this idea
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86 votes
Routing for product categories, nights & city taxes is now live!
To learn how to route items check out the guide here: https://help.mews.com/en/articles/4276791-route-products-to-company-bills
An error occurred while saving the comment Tom Keller
commented
Agree with Remco Roozeboom. We also wait to start a 100% online check in/out or check in/out via kiosk until a full routing-option is available. And routing should always be live and running, not only when the reservation is created. What we miss in certain examples:
- Expedia prepaid reservation, via virtual card: nights have to be automatically charged to virtual card in one bill (or window), city tax has to be charged to guest's card in a different bill. How does Mews know what card to charge for what bill/window? And which bill is per default viewable for the guest (in kiosk for example)?
- same goes for corporate and/or group bookings. Easy example is that the company pays for nights and city tax (and employer doesn't want employee to see which rate they contracted with hotel), but employee pays for own incidentals. So a personal credit card that should be charged, but also items that need to be moved to an invoice (paymaster account)
- in case of prepayment with Booking.com: virtual card can be charged for nights and 7% city tax, but not for €3 pppn because that's only paid upon arrival by guest personally (Mews cannot automatically charge city tax now...). Would be perfect if PMS could automatically split and have the right card charged for the right amount
Smaller error margin and automation are most important reasons for us to have and ask for this complete routing option, next to the fact for it to be a basic feature for self check in and check out.
An error occurred while saving the comment Tom Keller
commented
This is also a basic feature in order to have online check in and check out to run smoothly. We don't use the tablet for online check in now, as this basic feature doesn't allow use to use it in a proper way and for ALL guests
Tom Keller
supported this idea
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22 votes
Hi Sharon,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Tom Keller
supported this idea
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25 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Tom Keller
supported this idea
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29 votesTom Keller
supported this idea
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29 votes
Hello,
I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.
There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.
The process of creation of new bookable services is described in these two guides:
https://mews.force.com/s/article/create-new-bookable-services?language=en_US
https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US
Best regards,
Martin Kucera
Product manager MewsTom Keller
supported this idea
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82 votes
With Multiple notes, all notes that you are taking on your guest will be added to the merged profile.
An error occurred while saving the comment Tom Keller
commented
I also think this is very problematic, as we keep important information in Internals (guest profile notes) and we obviously don't want to lose it. When you merge it also keeps the classification, so why not the notes?!
And to add up: in the merging screen, can addresses and payment methods also be added, as many times it gives good information for comparing profiles and to see if it's the same guest.
Tom Keller
supported this idea
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390 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - Thank you again for sharing your idea!
Tom Keller
supported this idea
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9 votes
An error occurred while saving the comment Tom Keller
commented
And even better: run a report for a set period of time, for example if I want to know all of the out of order rooms for 2020
Tom Keller
supported this idea
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I would like to add the little text box mentioning 'no smoking', 'deposit', etc. to the online check in registration card as well, so it's very clear for the guest what they sign for. It's kind of a highlighted information box, apart from the T&C.