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  1. 1 vote

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    Mick.Vazquez shared this idea  · 
  2. 12 votes

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    Mick.Vazquez supported this idea  · 
  3. 6 votes

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  4. 12 votes

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    Hello, it's Martin here, from Mews.


    Today, we are releasing service deletion for services with past reservations.


    Bookable service can be deleted when there are no future or ongoing reservations attached to it. Also, there must be no automated exports, no service promotions and no integrations linked to the service.


    The functionality is only available to users with permission to create and manage services.


    Data from deleted services will disappear from almost all areas of the system, so use the functionality wisely :-) The data will only be visible in the manager report. Old reservations from a deleted service can also be accessed through the dashboard on the customer profile.


    Find more details in the user guide in our Help center.


    Kind regards,


    Martin Kucera

    Product manager

    Mews.com

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    Mick.Vazquez commented  · 

    Amazing! Thank you!

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    Mick.Vazquez commented  · 

    We have a number of properties in which we would like to delete a secondary bookable service which we are not longer using.

    Mick.Vazquez supported this idea  · 
  5. 3 votes

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    Mick.Vazquez shared this idea  · 
  6. 21 votes

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    Mick.Vazquez commented  · 

    To be able to configure automatic responses based on property would be very helpful.

    24 Hour properties vs non 24 Hour properties would require different messages.

    Showing the average response time would also help set the expectation that it's not a live chat feature.

    Mick.Vazquez supported this idea  · 
  7. 58 votes

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    We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.

    Mick.Vazquez supported this idea  · 
  8. 345 votes

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    Mick.Vazquez commented  · 

    Currently the online check-in form collects First name, Last name, email & address.

    Our business needs to collect Salutation/Title, Gender, Date of Birth, Phone number, nationality for each person.

    The 'Online check-in' process should save the customer time, however having to provide the rest of their details on arrival doesn't save them any time.

    It would be good to be able to define by property what fields are presented to the guests in the check-in.

    Mick.Vazquez supported this idea  · 
  9. 127 votes

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  10. 106 votes

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  11. 16 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Mick.Vazquez supported this idea  · 
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    Mick.Vazquez commented  · 

    It would be good to be able to restrict access so this can be run only by management & not all users.

  12. 90 votes

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    Hello Mewsers,

    We are very happy to inform you that we provide the following reservation states:

    Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.

    Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.

    If you would like to know more about the states mentioned above, please contact our customer care team.

    We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.

    Kind regards,
    Aldair

    Mick.Vazquez supported this idea  · 
  13. 17 votes

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  14. 97 votes

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  15. 12 votes

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    Hello,

    Thank you for your feedback and suggestion.

    All required fields in the PMS are based on legal requirements. It is unlikely that we will allow the modification of required fields, or the addition of mandatory fields that do no meet legal standards in each region in the near future.

    Mick.Vazquez supported this idea  · 
  16. 16 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Mick.Vazquez commented  · 

    Currently Mews excludes this when calculating available beds which makes sense as they are not available for sale.

    If a property fills 50% and has 50% Out of orders then Mews reports shows 100% full which is then reported internally which is not accurate.

    It's requested to add the option to Include Out of Orders as part of Total Available Count.

    Mick.Vazquez supported this idea  · 
  17. 9 votes

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    idea to upvote  ·  Bethany Lyons responded

    Hi Nick, 


    Thanks for posting this! We are looking into revamping how we calculate statistics in the future and will consider this enhancement at that point. Many thanks for your contribution and look forward to hearing more ideas from you!

    Mick.Vazquez shared this idea  · 
  18. 1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Mick.Vazquez shared this idea  · 
  19. 12 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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    Mick.Vazquez commented  · 

    Enable cross enterprise / multi property administration. When using Mews across multiple properties it is difficult to maintain consistency when needing to manage service features in each property.

    Ability to create & manage Ability to create & manage Rate Groups / Rate Plans centrally
    Ability to create & manage products & product rules centrally
    Ability to create & manager vouchers centrally
    Ability to create & manager restrictions centrally
    Ability to create & manage segments centrally

    Mick.Vazquez supported this idea  · 
  20. 3 votes

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    Mick.Vazquez supported this idea  · 
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