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  1. I think most hotels are outsourced their room cleaning,
    So we must get a sum up from the PMS / or from the app the number of room cleaned and inspected during a period

    20 votes

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  2. A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.

    94 votes

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  3. Currently if you have the mobile commander app installed and you are set to receive customer messages in Mews then you receive all messages as a notification on your phone from the mobile app. There isn't currently a way to toggle these notifications without just disabling the app from sending notifications entirely.

    7 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Option to choose automatic housekeeping services to be applied on all bookings that has a stay for more than x days, such as towel change every x days and bedlinen every x days during a stay. Also the option to manipulate, add or move these services to other days. A report on all these services should be possible to access so that the housekeeping team can organize and plan the work volume for the upcoming xx days.

    67 votes

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    1 comment  ·  Admin →
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  5. Housekepping departments can't use the app as it's not translated into Spanish and normally this staff is not speaking any other language.

    11 votes

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  6. Add space status state Dirty (Legionella)

    29 votes

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  7. Optional without CC until 6pm, then canceled automatically and CC required if you'd like to rebook

    6 votes

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  8. It would be helpful if the task section had the option to add pictures when creating a task. This is essential for both cleaners and maintenance team where having a picture that shows the issue is vital.

    59 votes

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  9. As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.

    21 votes

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  10. 12 votes

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  11. Change all room status to a status in a single action. Restrict this with a user right, as only Admins should be able to perform this action.This will help our Implementations team when setting up of the property & in case of reconstructions. It takes quite a while to change 200 rooms to 'Out of order' and place a note in it.

    30 votes

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  12. Add the calendar to the Commander app, to be able to jump to a date other than today.It's in the report, so add it to app too. Used for planning by HSK executive.

    12 votes

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  13. House use rooms should set a space as clean at the end of a stay.

    9 votes

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  14. 21 votes

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  15. Implement shift handover reports for employees to pass on to the next shift leader

    103 votes

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    idea to upvote  ·  1 comment  ·  Reports  ·  Admin →
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  16. Providing a great experience often comes down to the very last detail, which is why little things, such as turndown service, can make a big difference in a guest's stay. As an additional space status, including turndown as part of your operations, could help add that special touch to guests' rooms during their stay.

    23 votes

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