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  1. Until now we can lock the room one by one... It would be great if we can lock rooms by block and switch the room status easily. Now we must create, and delete to change the room status.

    6 votes

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  2. I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

    Please may you add the filters for example dirty departed and departing in space assignment form.

    1 vote

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. In case the cleaning service is outsourced, the current configuration of MEWS gives certain problems, even configuring the users with only housekeeping permissions:

    In App Commander:
    - It does not allow the external cleaning manager to assign spaces to his employees
    - You can access all kinds of information about the tasks, not just those of the cleaning department

    On Web Commander:
    - It allows you to see information about guest reservations (name, price, commissions...)

    It would be very useful to solve these issues so that it is really a useful application that can be used in case the service…

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Customers can choose to join the save the planet program, and therefor have no housekeeping services during their stay. We made this a product so customers can book the Save The planet program online. or front office can add it to a reservation. This product needs to be visible in the commander app. And if possible Housekeeping should be able to add the product during customers stay.

    4 votes

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  5. To keep our team safe during the pandemic, we would like to automatically quarantine a room after a check-out for 24 or 48 hours before our housekeeping team enters the room to prepare it.

    This helps us protect our team, and gives guests confidence that the room is safe from COVID-19.

    13 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  6. As for hostel, it would be great to have each bed counted as 1 space, so that total space amount reflects the exact amount of beds.
    We have an option to book the whole room, but also single beds in dormitory.
    Currently, every room and every bed counts as 1 space.
    It is confusing as for now 8-beds dormitory is counted as 9 spaces (8 beds as 8 spaces + the whole room as a separate space)!

    Furthermore, changing the dorm status (dirty->clean->inspected) does not affect the status of beds, we have change the status of every single bed one…

    6 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team!

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. This way houskeeper can see if its VIP or problematic guest or Birthday

    20 votes

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    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    If you have more information about this request, please feel free to share it in the comments below.

  8. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    69 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  9. make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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  10. As a housekeeper, I would like to be able to adjust my profile language from the housekeeping application.

    18 votes

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  11. Can we have a column on the space status report displaying how long a room has been vacant for? This is especially useful for Legionella purposes for example. Thanks

    13 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the feature request.

  12. Filter by Segment for Reservations Overview Report:

    This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...

    It will make housekeeping job easier, and will help to get a more accurate weekly forecast

    33 votes

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  13. Create a report per month of house use

    17 votes

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  14. When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.

    19 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the link.

  15. The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

    This way the reception can clearly see if there are any rooms with only new towls. etc.

    150 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  16. Status screen, an besides of just having the time/hour the check-out was made, couldn’t there also be some other kind of indication (like C/O) that the room/bed was already checked-out too?

    11 votes

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  17. This possibility could help assigning buildings for housekeepers. very needed in resorts.

    13 votes

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    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  18. Hello. When we have a late check out booking could the color of the reservation change? so whoever is using the system can see that there are people checing out later.
    it would helps out organizing the housekeeping and front desk tasks.

    82 votes

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  19. When a guest check-in the status of the room pass from inspected to dirty.
    I think it will be better to put the room inspected to occupied or occupied dirty.

    33 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. To be able to write an immediate extra task to specific housekeepers that flashes on the mobile screen maybe beeps.

    51 votes

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