59 results found
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Send Before start email for all new reservations not only 48 hours in advance
If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.
14 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
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Optional to fill out "Identity document"
It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.
Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.
Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.
5 votesHi Mewsers!
Good news!
In Norwegian properties, Nordic nationals are no longer required to fill in Identity documents.We keep this required for the rest of the guests to comply with the Norwegian Immigration Regulations – https://www.regjeringen.no/globalassets/upload/jd/dokumenter/forskrifter/immigration-regulations.pdf.
Have a great day,
Aneta -
Add more keyboard options for Kiosk
Merged with several similar requests:
- Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
- Keyboard to support characters with accents
- Keyboard to support Japanese, Chinese and Korean
The keyboard layout is built in in the Mews Kiosk app.
Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.It should depend which language the customer choose, that changes the keyboard layout.
15 votesHello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!
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QR Code scanner
Customers already receive confirmation and online c-in emails.
There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.3 votesHello,
please, let me inform you that the QR code scanner is already available in our kiosk. It is on the Find your reservation screen – see the attached screenshot.
Best regards,
Martin Kucera
Product manager
Mews.com -
Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta -
QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea! -
QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
5 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Read how to add the QR codes to the emails in “Add a QR code attachment to the email” section of this Help article: https://help.mews.com/en/articles/4244341-customize-your-emails.
Thank you again for sharing your idea!
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Issuing country a mandatory field in South Africa
When updating the profile information in the Navigator. The guest is required to add their passport or ID. If they select ID, and do not choose the issuing country. Mews requests that they input the expiration date. In South Africa, the ID does not have an expiration date. Can we make the issuing country a mandatory field, so that the guest cannot miss this field?
7 votesHi Mewsers!
Good news! From now on, we are requiring the issuing country for documents in South Africa. If the issuing country is Soth Africa, the expiration date is not required.Have a great day,
Aneta -
30 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
86 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Allowing a screensaver mode with different pictures
If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!
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Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
202 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Aneta -
Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
101 votes -
Facilitating check in
The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
-credit card scanning
-French identity card scanning
-electronic signature18 votesHello,
we are happy to announce that the check-in on the kiosk is now possible. Your guests can check in and pay immediately via Mews terminals without stopping at the reception. One step closer towards the contact-free experience!
To learn more about Mews Terminals, please, navigate to https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product manager
Mews.com -
Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Prevent that specific guests with unbalanced bills are not able to check in at Operator kiosks
For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.
7 votesHello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue. -
Custom agreement with property rules
Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.
We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.
We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.
17 votesHello from the Mews product team. We are pleased to confirm that this change was previously released as part of the 'house rules' capability in the Kiosk.
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Arrival and departure date to download onto online booking form
If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.
2 votesHi Mewsers!
Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta
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