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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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293 results found

  1. Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy

    26 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Easier search of the overbookings.

    505 votes

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    Hey Mewsers,


    Good News! It is my pleasure to announce we have started a Beta of an improvement to our search bar that will allow users, among many things, to easily find the unassigned reservations that are causing the infamous red line on the timeline!


    If this is a common need, you can even save this search as a favorite (with the star icon on the search bar) and avoid having to type it!


    If you would like to take part of the Beta, please join the conversation via the Community post here.


    Yours,

    Ettore Zotarelli

    Senior Product Manager - AI & guest Communications

  3. To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
    That way you can switch rooms easily whilst keeping your position on the timeline.

    Basically the same as the "freeze panes" function in Excel.

    18 votes

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  4. Create bookings directly from the timeline by clicking and dragging to pre-fill your date selection and then complete all remaining booking details

    478 votes

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    Hey everyone from the community! 🙌


    I'm happy to announce that we started the development of this functionality and will be in beta testing in the upcoming few months!


    I'll share more information here once we're up and running so that you can join the beta testing program and share with us your thoughts.


    I can't wait to make the Timeline experience better for all of you 👏

  5. We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    422 votes

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  7. Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    28 votes

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  8. Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    377 votes

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  9. So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.

    30 votes

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  10. 72 votes

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  11. Be able to view the by room without showing the beds.

    8 votes

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  12. When overbooking hotel, a "VIP" booking needs to take preference over normal booking.

    8 votes

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  13. 7 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. 36 votes

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  15. 29 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    154 votes

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  17. Delay or even cancel the pop-ups on Occupancy and Availability screens. They are incredibaly anoying when you are trying to look at data, and they constantly pop-up or down above, below when you hoover over your availability and occupancy screen.

    Please make sure there is a small delay, i.e. when you stopt for 0,5 seconds that it pops up.

    7 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Number of companions could differ for each night to accommodate part-time guests

    113 votes

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  19. "When making group reservations, it is usually important to guests that the group stays together as much as possible. Therefore, as group reservations can sometimes be randomly assigned to spaces, this requires manual reorganization. Added functionality to automatically allocate group reservations to adjacent spaces would eliminate this need for reorganization and improve your guests' experience."

    63 votes

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  20. 14 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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