282 results found
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Add vacant dirty/clean/inspected or OOO list to easily capture room status's
When help is needed in the operation with stripping rooms, the ability to print a VD list, or VC, VI, OOO, & OOS.
This is basic hotel 101 operation when many employees are involved.Ex: houseperson going to take trash from VD rooms, Operations manager going to strip rooms of dirty linens. We all want to be on the same page and not be confused of who went where or who didn't go into a room.
2 votes -
Remove 'Create a Key' option until the guest has checked in.
Currently we can 'Create a Key' for a reservation that isn't inhouse. I suggest this button isn't available for team members to click until the guest is in house. There is a 'Check in and Create Key' button which can be used initially, then once the guest is in house the 'Create a Key' button can be available to click. This will prevent guests being issued a key without being checked in accidentally.
1 voteHello from the Mews product team,
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duplicating reservation
Allowing to duplicate reservations exactly, including rate, products etc.
119 votesHello from the Mews product team,
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the timeline doesn't adjust when you change a house use booking
since a couple of weeks, the timeline doesn't automatically adjust when you change the dates on a house use booking. you need to refresh the page all the time, which is quite annoying.
thanks for looking in to this1 voteHello from the Mews product team,
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When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well
When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well ie Smith/Jones 2 or Jackson 3 which would be very helpful as a quicker view of how many guests staying instead of going over multiple reports and clicks.
7 votesHello from the Mews product team,
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Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying
Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying. Wouldnt need to click around with reports if it just did a simple totalling sum, the old Hotel Perfect had that and was extreemly useful.
22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Own Event Management (EMS) all in one
often get the request for EMS & PMS in one. (all in one)
70 votesHello from the Mews product team,
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Placing a room out of order without having to move future reservations
If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.
19 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Optimize Bed Allcoation for Groups
Bed Allocation needs to be optimized in order for one guest profile/booking with several individual bed reservations (eg several beds within one room category) to be allocated in the same room instead of being separated into several rooms/floors. In a house with more than 80% of occupancy rate, there is no way to allocate guests in the same dorm.
8 votesHello from the Mews product team,
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Add vouchers as a field to reservations
Add a field onto the reservation to enter a free format travel agent voucher number issued for billing purposes and to be able to print this voucher number onto the guest bill. This as we need to issue invoices for TMC's that include the voucher number to be approved for payments.
We electronically transfer the data via the API for all these invoiced bill directly to the TMC's for them to electronically process via their OCR system to issue payments. Using billing notes, users to tend to add additional information causing the process to fail.
26 votesHello from the Mews product team,
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Mark partially completed Online Check-Ins
Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.
Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)40 votes -
timeline select multiple rooms
select multiple guest in timeline and able to make changes or move to defrent room/floor
6 votesHello from the Mews product team,
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show reservation report monthly grouped, so you can compare serveral month with each other in the "total modus".
show reservation report monthly grouped, so you can compare serveral month with each other in the "total modus".
7 votes -
Add email alert and option to attach documents to tasks.
Ability to add attachments (photos/documents) to tasks. This is critical for Maintenance and Housekeeping operations as the assignee will be able to see exactly what/where the issue is. In addition, if this element is used for management to assign, track and review team tasks, the ability to add blueprints, schematics, schedules, etc. for maintenance is necessary.
21 votesHello Jill,
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split when there's no space
If I want to make a room change, I can't if we are full!! That doesn't make sense at all.
5 votesHello from the Mews Product team,
Thank you for sharing your feedback with us.
Based on your feedback, would you be able to confirm with us if you are attempting to split a reservation or move a reservation to another space when your hotel is full?
Kind regards,
Aldair
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Minimalize a reservation
Option to minimalize a reservation (for example keep it in the right bottom of the timeline). It could allow you to continue with other tasks and than later on get back to the reservation/booking that you were working on. It could also be a reminder for yourself that you need to follow up on that certain reservation.
24 votesHello from the Mews product team,
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Select multiple features for the timeline filter
We're very happy with the new timeline feature filter! An improvement in our eyes would be if it also were possible to select multiple features and that the filter shows all the rooms which have one of the selected features. At the moment the filters only shows rooms which have all the selected features.
23 votesHello from the Mews product team,
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Timeline filters: add building name
Being able to filter spaces by building name.
3 votesHello from the Mews product team,
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Multiple room types in a reservation
The ability for a customer to create one reservation with multiple room types in that single reservation. The guest that stays in a beach villa and then wants to move to an overwater bungalow for example. Having this as one single reservation.
21 votesHello from the Mews product team,
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Show Channel Manager Notes in Reservations Overview Report
Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.
I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.
See support Mews Support Case 00055813 for details and screenshots.
Thank you!
2 votesHello from the Mews product team,
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