Settings and activity

  1. 38 votes

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    1 comment  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

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    Robert Smit commented  · 

    It would be helpful if all guests can receive online checkouts, not just non-corporate or company guests. We would like to track all companies. However, without the ability to send guests online checkouts, we are unable to use this function. Our request is to add a feature or flag in the company profile to send guest online checkout Yes/No.

    Robert Smit supported this idea  · 
  2. 17 votes

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    idea to upvote  ·  0 comments  ·  Mews Operations (PMS) » Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Robert Smit supported this idea  · 
  3. 2 votes

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    0 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hi Robert,
    thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.

    Have a great day,
    Aneta

    Robert Smit shared this idea  · 
  4. 21 votes

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    4 comments  ·  Mews Guest Journey » Guest portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

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    Robert Smit commented  · 

    In the USA, guests are receiving their Online Check Out email at 5:30 pm PDT. Our Check In time is 4pm and some guests don't arrive until much later. Usually all arrivals by 8pm. This is causing issues for our guests. When they check in, they almost immediately get a check out email. Seems like we are pushing them out the door. It would be helpful to setup a time by property to send out these Online Check Out Emails. In our previous PMS, we were able to schedule them to any desired time we wished. We would send out after 10 pm but no later than 6am the following day. This would be very helpful for all our future properties to schedule at least 1 time at our desired choosing. Thanks.

    Robert Smit supported this idea  · 
  5. 177 votes

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    idea to upvote  ·  17 comments  ·  Mews Operations (PMS) » Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Robert Smit supported this idea  · 
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    Robert Smit commented  · 

    We really need to have PDF as an option. The export is a Zip File and several mobile devices can not extract the file. It would be a required option for management reports that do not need to have csv. Much easier to view on mobile device if we had the PDF option as we do when we print a report. Why can't this be the same? Thank you.