794 results found
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Take payment during online check in
The ability to settle the bill during online check in, especially if the customer purchased additional products
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Mews scanner to default to Ms instead of Mrs when scanning passports of female guests
This is to have the team adjust the Mews scanner to default to Ms instead of Mrs when scanning passports of female guests (as most guests are Ms, to save time doing data entry)
10 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Summary of the reservation
To follow LQA standards, it is required to show the summery of reservation with following information:
- arrival and departure dates
- amount of nights
- rates
- category of the room
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
task
TASK Description field, Guest profile notes and Properties notes
Since the new update you have to scroll down to see the whole information and this is not helpful is it possible to request to change it back that when a Task is created and also Note we can see the whole information as previously52 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add the same email address for several customer profiles
It should be possible to register the same email address for several customer profiles.
30 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Overall spending per customer Report
A report which sums up the total spending per guest would be useful for loyalty programs. At this point it's only possible to see a total spending by checking profile per profile.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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ability to find a guest profile when looking for their second last name
ability to find a guest profile when looking for their second last name
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Notes - general improvements
Notes are a huge feature to ease booking management and get a smooth communication between shifts. We use it to clarify bills or past interactions with the guests.
Notes shouldn't be hiding 2 clicks and a scroll down away from the anywhere into MEWS. They should be easy to access, for example, when we click on a booking in the timeline : "Booking - Group - Notes" should appear. Also Notes should have its own panel within the booking, why at the very bottom ? Thanks !
51 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation Report with CC cardholder name too
In order to have an immediate comparison on both of the names (reservation and CC cardholder) that would allow the perception of eventual discrepancies and/or fraud tentative that could cause Charge-backs.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Using promotion code, without seeing the rate
If a company would like to accommodate their guests and pay for their accommodation via invoice, then it would be great to have an option for the guests to individually book via the booking engine with a promo code, but without seeing the room rate.
12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Night Count on Booking engine
When choosing arrival and departure dates show how nights in total on the date section or category section. Many guests are counting days instead nights especially long stays.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Automatically assign the company to their rate
When a specific rate is booked, automatically populate the company to the reservation. E.G. If you book the rate "MEWS" the system will add "MEWS" as a company to the reservation
19 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Option: Do not send charge mail to the client
Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".
58 votes -
Book a table in a hotel restaurant via distributor
As a hotelier, I want to use the Distributor as a booking engine for tables in the hotel restaurant. I want to allow the guest to book a table for a specific day and time.
(Posted on behalf of Hotel Promenáda KV)
13 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Segment rules
Would love a function where I can setup rules to change the segments on a reservation, rules that are defined by ratecode/rategroup/arrivalday of the week/number of guests staying.
8 votes -
3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Show only requested category, not allowed
The goal is to be able to upgrade the guest without spoiling the surprise from the navigator.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Pronouns in Dutch are not polite
When a guest receives one of the automatic messages like the online check-in (which are not possible to change), than MEWS uses the familiar way "je" instead of the polite way "u" and "uw". So this messages would need to be changed as guests experience this as a rude way of addressing them.
5 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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TWO BOOKINGS
WHY TO WE NEED TO MANUALLY ADD THE GUEST IN THEIR RESERVATION?
IF THE GUEST MAKES AN ONLINE OR AN WALK IN RESERVATION FOR MORE THAN 1 ROOM WE NEED TO GROUP IT MANUALLY INTO EXISTING CUSTOMER??
IF THE GUEST HAS MADE TWO RESERVATION FOR THE SAME DAY THE SYSTEM SHOULD ADD THE GUEST BY IT SELF.
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Create Bookings on Kiosk (Walk-ins)
Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.
47 votes
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