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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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135 results found

  1. If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.

    2 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  2. usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)

    6 votes

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    1 comment  ·  Kiosk  ·  Admin →
  3. 5 votes

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    released  ·  Mews Product Team responded

    Hi All,

    Coming back to this feature and letting you know that we have released it! Many thanks for the feedback and hope to talk to you very soon in some of your ideas. :)

  4. Include gallery of images for each space category advertised on Distributor

    102 votes

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    released  ·  Mews Product Team responded

    Hello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).

    This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.

    More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.

    We will appreciate your feedback here in Uservoice!

    Best,

    Martin Kucera
    Product manager, Mews Distributor

  5. For B2B sales, save enterprises contact and travel agents contacts in entreprises and travel agents instead of customers

    7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  6. Attaching the profile of the customer to the profile of the company will reduce the amount of manual work and help all future bookings make even more accurate.

    83 votes

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    released  ·  4 comments  ·  Guest profile  ·  Admin →
  7. 12 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  8. 16 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  9. Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    49 votes

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    1 comment  ·  Guest portal  ·  Admin →
    released  ·  david.holik responded

    Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.

    Thank you again for sharing your idea!

  10. 10 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  11. Many clients have chosen to enable several payment types as part of their daily operations. For this reason, they would also like to allow guests to pay using the same list of accepted payment methods when booking online via Mews Distributor and also on site at the property.

    46 votes

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    released  ·  8 comments  ·  Booking engine  ·  Admin →
  12. Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.

    40 votes

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  13. For chain properties, it may be useful to set up only one configuration to enable booking at any of your properties. Expansion of distributor configuration could enable this functionality and ease the booking process for guests who may be interested in staying at multiple locations.

    41 votes

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    released  ·  4 comments  ·  Booking engine  ·  Admin →
  14. 40 votes

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    Hello, I have some good news from Mews Distributor! We have just released “required phone number” functionality.

    Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.

    You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.

    Best regards,

    Martin Kucera
    Product manager, Mews Distributor

  15. 9 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  16. Property logo in the Distributor should take visitor to the property homepage.

    32 votes

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    released  ·  Aneta responded

    Hi Mewsers,

    If you wish to make your logo in the booking engine clickable, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page.

    With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Please have a look at the website of our client for a reference (just navigate to the booking engine). https://staygenerator.com/

    Have a great day,
    Aneta

  17. 7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  18. 6 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  19. 19 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  20. 22 votes

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    Hello,

    the product images have been released recently.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)

    Best regards,

    Martin Kucera
    Product Manager, Distributor

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