164 results found
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Link to call the lobby
Ability to send a link allowing clients to call the lobby directly by clicking on it
1 voteHello from the Mews product team!
We are happy to let you know that your feature request already exists within our customized email templates.
Phone numbers can be made clickable in HTML using a simple code such as <a href="tel:+17139339065">+1-713-933-9065</a>
Thank you for sharing your idea!
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Make kiosk data entry requirements the same as for online check-in
Only request necessary data
At the moment, the Austrian online check-in only asks for the data that is actually required by the authorities. In the kiosk, however, all data of all persons including address are requested. You should also set the same requirements in the kiosk as in the online check-in.2 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Kiosk Screensaver
At the moment the Kiosk Screensaver welcomes guest in different langueges for Check In. I think it would be more intuitive to tell guest just in englisch to check in and check out at the Kiosk.
1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released!
Thank you again for sharing your idea!
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Mews Kiosk Verbesserung der Deutschen Übersetzung
Manchesmal könnten die Gästeanweisungen des Kiosk besser formuliert sein mir ist aufgefallen:
Checkout fragt nach Raumtyp statt Zimmernummer
Check in fragt nach Kennung statt Ausweis
Und der Screensaver ist in diversen Sprachen nur mit Check In ein Allgemein verständlicherer Screensaver wäre sicher besser zb Check In & Check Out1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released. For any translation issues, please contact our customer support team directly as these are not improvement requests, but errors to be corrected.
Thank you again for sharing your idea!
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Mews Kiosk Product Translation
The Mews Kiosk currently only displays bookable products in the default language of the accommodation, regardless of the language selected at check-in.
It should be easy to implement the use of existing translations in the kiosk, as is already the case in the booking engine and online check-in. For a good guest experience, it is important that the entire guest journey can be implemented in multiple languages.
6 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Mobile Phone Field on Reservation
Our little Hotel has doors with PIN Code to allow 24h Checkin.
We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…
4 votesHi everyone!
Thank you for submitting your idea!
It's my pleasure to inform you that this is available on our Booking Engine settings, where phone number can be set as mandatory.
Cheers!
Ettore
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Change the amount of Guest on Kiosk
The property may need to ensure that all guests' information is filled during check-in due to regional requirements. Due to that, should any plans change from reservation creation to check-in regarding guest count, guests can't successfully check in if they initially booked for 2 people but only 1 person was able to show up.
Make it possible to change occupation (guest count) on the kiosk last minute.
2 votesHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Kiosk check-ins can only happen after set check-in / arrival time
It would be great if the kiosk could be configured to not allow check-ins before the arrival time as configured in Stay settings.
Currently guests can check in using the kiosk at any time, so long as the room is set to inspected. We would prefer it if guests attempting to check using the kiosk in before the set arrival time were directed to the reception desk. I think this is how the kiosk used to function before the recent major update.
1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released.
Thank you again for sharing your idea!
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Hide Rate for Online Check-In
Have the ability to hide rates for the online check-in. This is required for agents (wholesale) or some OTAs (packaged rates) where the rates should not be communicated to the guests.
This should be part of the rate configuration and also affect rate display on the confirmation emails.10 votesHello from the Mews product team.
We are so pleased to let you know that your feature request already exists: rates that are routed to a company (or OTA) bill do not appear to guests; this is how we recommend setting up rates collected by an OTA that therefore should not be visible.
Please check out our help article about routing products to company bills.
Thank you again for sharing your idea!
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Cursor jumps to end of line
When you try to type at the beginning of a word in the guest profile or invoice title, the cursor keeps jumping to the end of the line.
1 voteI've checked with the relevant product team and am happy to confirm this was updated in November 2023. Thank you for letting us know there was an issue here.
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Prevent second signature from online checked in guests (Kiosk)
When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.
8 votesThank you for raising this. This has been resolved in the latest versions of the Kiosk. Now, guest's who completed online check in are not asked to sign again at the Kiosk.
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Change Blacklist to non-derogatory term
Change the terminology from "Blacklist" to "Blocklist" or similar to allow for more inclusive language, rather than a derogatory term.
11 votesHello from the Mews product team.
Thank you for bringing this to our attention and for your contribution to our feedback platform. We are pleased to let you know that we have corrected the term.
Yours,
Ettore Zotarelli
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Guest experience App
Guests can chat with us via the button in the booking confirmation, why is there no app or interface for guests to install on our tablets or guest phone so they can continue to chat with us during their stay?
1 voteHello from the Mews product team.
We are pleased to let you know that your feature request has been released via the Guest Portal - where guests can always chat with the hotel during their stay directly from their browser.
Thank you again for sharing your idea!
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Mandatory fields to be filled out at online check in, due to legal requirements municipal.
To have the possibility to make fields in the online check in Mandatory, as those are based on the legal requirement for our legal environment.
A lot of municipals in the Netherlands are obligating the hotels to keep more records of the guests. Like document number and the fellow travelers.
Now we have to manuelly fill this in when customer is at the reception. However, we can try to shortner this process, when we can make these fields mandotory to be filled in by the online check in. Save us, and the customer lots of time.12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/customize-your-online-check-in-form-for-faster-frictionless-check_ins-xnTylJCp. Thank you again for sharing your idea!
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SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
18 votesHello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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Allow guests to change their e-mail at the Kiosk
Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.
37 votes -
travel agent set up and search
I tried finding a specific travel agency today and discovered that you are not able to search in the travel agency contracts profile!
as they are not alphabetically or able to filter other than by country, it is sheer impossible to find anything!
is there please an improvement coming with regards to agents as this is the most time consuming an illogical part of Mews.
thanks1 voteHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Let the main booker add companion details during the online check-in process
I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.
We (in Austria) require a name, nationality and date of birth of every companion.
During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels…
55 votesHi
I'm Olivia from the Product team at Mews.
It is possible for the main guest to fill the details on behalf of their companions instead of inviting them by email.
You can find more details in our Help Centre, look for the article " The online check-in journey in the Guest Portal"
Note that companion details are only collected if they are legally required though, if you'd like to collect them in any case, you can add your votes to a different idea: https://feedback.mews.com/forums/955598-guest-experience/suggestions/47561279-invite-companion-via-online-check-in-regardless-of.
Thank you for your feedback
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Search for reservation by companion
Need to be able to search for reservation by companion.
9 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Make the calendar easier for guests
The calendar in the kiosk for the expiration date, birthdate, etc. is very illogical. It would be better if guests are able to write the date themselves, or make it a 3-part process (think apple) with the year date, and month separate.
The process to click the year first (tiny module top right) and then find the month and then the date is very confusing and unintuitive.6 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!
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