146 results found
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Let the main booker add companion details during the online check-in process
I understand how nice it is to collect more email addresses from guests, but the workflow to add companions during the online check-in process is causing most guests to not finish it.
We (in Austria) require a name, nationality and date of birth of every companion.
During the process, the main booker fills out his/her details, which is working very smoothly. Then the guest is asked to add companions. The guest can add a name and an email address for the companions, who then have to perform a seperate check-in process. This often does not happen, as the guest feels…
55 votesHi
I'm Olivia from the Product team at Mews.
It is possible for the main guest to fill the details on behalf of their companions instead of inviting them by email.
You can find more details in our Help Centre, look for the article " The online check-in journey in the Guest Portal"
Note that companion details are only collected if they are legally required though, if you'd like to collect them in any case, you can add your votes to a different idea: https://feedback.mews.com/forums/955598-guest-experience/suggestions/47561279-invite-companion-via-online-check-in-regardless-of.
Thank you for your feedback
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Change Blacklist to non-derogatory term
Change the terminology from "Blacklist" to "Blocklist" or similar to allow for more inclusive language, rather than a derogatory term.
11 votesHello from the Mews product team.
Thank you for bringing this to our attention and for your contribution to our feedback platform. We are pleased to let you know that we have corrected the term.
Yours,
Ettore Zotarelli
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Allow guests to change their e-mail at the Kiosk
Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.
37 votes -
Prevent second signature from online checked in guests (Kiosk)
When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.
8 votesThank you for raising this. This has been resolved in the latest versions of the Kiosk. Now, guest's who completed online check in are not asked to sign again at the Kiosk.
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SMS messaging
You really should be able to send SMS messages to guests. This very basic and available in PMS systems far less advanced than mews.
Should be top priority
18 votesHello from the Mews product team. We are happy to let you know that your feature request has been released. We've introduced SMS to Mews, and it can now be set up through the Marketplace. For more information, please check out our release note here: https://releases.mews.com/en/improve-online-check_ins-and-increase-upsell-revenue-with-our-sms-add_on-in-mews-marketplace-iFxmojhC. Thank you once again for sharing your idea!
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Mandatory fields to be filled out at online check in, due to legal requirements municipal.
To have the possibility to make fields in the online check in Mandatory, as those are based on the legal requirement for our legal environment.
A lot of municipals in the Netherlands are obligating the hotels to keep more records of the guests. Like document number and the fellow travelers.
Now we have to manuelly fill this in when customer is at the reception. However, we can try to shortner this process, when we can make these fields mandotory to be filled in by the online check in. Save us, and the customer lots of time.12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/customize-your-online-check-in-form-for-faster-frictionless-check_ins-xnTylJCp. Thank you again for sharing your idea!
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Cursor jumps to end of line
When you try to type at the beginning of a word in the guest profile or invoice title, the cursor keeps jumping to the end of the line.
1 voteI've checked with the relevant product team and am happy to confirm this was updated in November 2023. Thank you for letting us know there was an issue here.
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Search for reservation by companion
Need to be able to search for reservation by companion.
9 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Make the calendar easier for guests
The calendar in the kiosk for the expiration date, birthdate, etc. is very illogical. It would be better if guests are able to write the date themselves, or make it a 3-part process (think apple) with the year date, and month separate.
The process to click the year first (tiny module top right) and then find the month and then the date is very confusing and unintuitive.6 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!
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Add guest number on first screen of booking engine
For a better customer journey, it would be very helpful to first choose date AND the number of persons per room, and then display all suitable rooms.
That would make the online booking process f.E. for families much easier. Once Age based Product pricing is released, it would make the booking process of packages for families (f.E. with children Skiticket and adult Skiticket) much easier to be displayed.
So the booking engine would work like this:
Date & number of people -> room category -> Rate & Products -> Overview -> Details
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!
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Remove automatic task for products added
When guests add a product during online check-in a task is created, we would like to be able to select whether the task creates or not and have the option to disable this automatic task from creating.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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travel agent set up and search
I tried finding a specific travel agency today and discovered that you are not able to search in the travel agency contracts profile!
as they are not alphabetically or able to filter other than by country, it is sheer impossible to find anything!
is there please an improvement coming with regards to agents as this is the most time consuming an illogical part of Mews.
thanks1 voteHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Find guest by phone number
I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).
12 votes -
Check Out Kiosk
For Hotels/Hostels without reception it is necessary that the guest can check out at the kiosk - and pay the bill right there. The kiosk has an integrated Mews terminal, so the look and feel is exactly as it is at the online check out - just with the payment at the kiosk.
4 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. When completing their check-out, guests with outstanding balances can now pay their bills directly via a Mews terminal connected to the Kiosk. Thank you again for sharing your idea!
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Sort name search results by recent
When looking for a name in the search bar, the results are shown in alphabetical order. It would be way more convenient if the client profiles where sorted by closest reservation in time.
That way, when typing "Smith", you'll first get Mr Smith that has a reservation tomorrow or Mr Smith that just left last week-end and not Adam Smith from 4 years ago.21 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Restrict Availability to Rooms Availablie only in Conescutive Days
Show availability of rooms in the booking engine only if they are available in consecutive days to prevent guest from having to switch rooms. There should be a setting that would enable this functionality for properties that do not want to disappoint guest upon arrival.
2 votesHello from Mews,
This feature is already in place in the booking engine.
If guest selects dates, we only show room categories which are available for him in this time.
If you have any further questions, feel free to reach me directly.
Regards,
Jan Pulkrabek
Product Manager
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Make it clear that guests can re-cut keys from Kiosk
I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks
20 votes -
Make 'email' a mandatory field in registration form
Set the “email” field of a booking as mandatory in the customer profile. This information is extremely important in terms of customer interaction. Moreover a customer will be more willing to change an email address created by Booking or Expedia into its own personal email address.
12 votesHi,
I'm Olivia from the Product team at Mews.
We already have a functionality in place to collect "real" email addresses from guests who have booked through an OTA, as part of the online check-in flow.
I would recommend to check the following article in our Help Centre for more details: "Obtaining verified guest email addresses from Online Travel Agency bookings during online check-in".
Thank you for your feedback!
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Nationality Question
Can we please have the nationality question removed when a guest is making an online reservation? We've had multiple guest complaints regarding this. We appreciate your help!
1 voteHi,
I'm Olivia from the Mews Product team.
This is something you can configure for your property.
You can find more details in our Help Centre, see "Customize your kiosk and online check-in with the Check in form" article. Thank you for your feedback.
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Option to block company profiles from being edited
It would be nice if you can block certain company profiles from being edited or deleted.
A simple check box for this, similar to the invoiceable checkbox would be great.
If this checkbox is selected the profile should only be adjustable by users with certain rights, similar to the invoiceable option.
5 votes
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