793 results found
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Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
37 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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GTM Ecommerce Data Layer - All Search Data in one data layer
On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded
1 voteReview of Mews Search starting and in exploration phase
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Allow all guests to make 100% autonomous purchases on the mews terminal at any time
Add the functionality for guests to be able to use the Mews terminal to purchase any products from Mews by themselves without any intervention from our staff, at any time (from a list pre selected by us, as not all products should be purchasable by guests). Currently, the functionality is partially there but the guests can only add products to their reservations when doing the checkout, which is really annoying.
Currently, each purchases made with the Mews Terminal require manual intervention from our staff. We want guests to be 100% autonomous in their journey. They want something but our staff…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Complete guest/business profile
a more complete overview for the guest.
With comming and previous bookings.
Automatically see all invoices.
Change invoice details (adress, company name etc.).
Change dates / bookingsSo that the guests can do everything without the need to contact us.
1 vote -
Licence plate number
With the thema Licence plates, the current online Registration cards do not have the option for guests to provide a plate nummber. So even though the guest completes the online check-in they still have to provide this information to the reception
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Kiosk Check-In with employee assignment
Kiosk Check-In.
If something happens during the guest's stay and we have to get in touch with our colleague who checked the guest in, it would be much easier if we have the option to choose the name of the employee who is checking in the guest.
At this current state, when you check someone in via kiosk, the action log will say that "Mews Operator (Mews Kiosk)" has checked the guest in and not the name of the person!
A suggestion for the matter would be to have the option to have a box on the dashboard listing the…6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automatically deduce gift cards vouchers from customer bills at checkout
When a customer buys a voucher (gift card) on vouchercart or any other gift card integration, we want the gift card balance to be pushed to Mews AND deduced from any future invoice that the customer makes, which is not currently the case. All gift cards vouchers are therefore completely useless. Not having a 100% fully automatic gift card system in a hotellerie management software in 2023 is not solving a stone age problem.
We want the booking engine to deduce the customer balance marked as "to be refunded" from his next invoice at checkout. This amount comes from the…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adapt room picture on Email template
When a guest receive a stay confirmation or proposal, it would be nice if the room picture is shown on it
15 votes -
Restriction rules by occupancy
Add restrictions by occupancy levels or similar logic.
Like: apply minimum stay or close if occupancy >= 80%.
We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.4 votes -
Group check-in contact details for each room/person
Would be very nice if there is a group checking in online, that they can fill in a phone number and emailadres for every room.
So when working with a digital key, every guest/room receives the correct key.
Also would be perfect to split bills.4 votes -
Booking of specific spaces
In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.
3 votes -
Need to be able to edit the word "categories"
We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.
3 votes -
Voucher - disable new updated voucher functionality
With the latest functionality updates we do no longer have the company/travel agent vouchers available from the voucher option in Mews when making a new booking.
Company/Travel agent bookings should now be made without specific voucher and only using the relevant company/travel agent profile.
IDEA;
1: Let the hotels be able to enable/disable this functionality! Since this functionality might not be a positive change for all properties.or:
2: Provide a drop down so when making a booking you can choose EITHER public/company or Travel agent
REASON:
A: It is crucial for us to be able to search on ALL…2 votesReview of Mews Search starting and in exploration phase
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commission
Heya - the current set-up in Mews allows for commission rates to be set to travel agencies.
For GDS rates, this can be tricky, as you have to create each agency, and not all GDS rates are commissionable.
I would like to suggest the possibility of indicating on a rate if it is commissionable or not, and what the commission rate is for the rate.
I know it will become complicated if you have a commissionable rate, booked by a T/A which has a commission set up to it. But maybe it should be the rate that determines the commission…
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Email on registration form
At the moment guests can skip the email line on tablet App. Having this line mandatory would improve our efficiency. Thank you.
3 votes -
mews kiosk
While guest are awaiting for their room to be ready, we would like to allow them to start their check in on the Mews Kiosk App, even if the room is not inspected. Once the check in process will be done, guests can enjoy the hotel facilities and receive a notification when they can collect their keys once the room will be inspected.
6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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find invoice based on company profile
overview of invoices based on company profile.
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Single room
We do not want our Single room to be offered when two guests are selected on our booking engine through MEWS
4 votes -
Loyalty number in guest portal
Display the loyalty number/code in the guest portal.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Note when a booking with a task is canelled
It would be nice if Mews gave an indication when a booking with a task is cancelled. For example, we set tasks for flower orders for a guest. So when the guest cancels, we can immediately see that flowers are also ordered for the guest, so we can cancel them as well.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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