793 results found
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automatic e-mails by source
Automatic e-mails are currently sent to all guests with an e-mail adsress. However, even OTA-guests-addresses (generated by the OTA for the communication via an extranet) are count. This leads to situations when our coded template is being sent to e.g. a booking.com-customer and basically unreadable in the extranet messaging tool. we would suggest either switch on/off-function by source or different templates by source (e.g. simplified versions/text only) for OTA guests
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Report for upselling product during online checkin
Is it possible to have a report of all products added by guest during the online checkin ?
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks,
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.
Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?
2 votes -
T&C's at the beggining of the customer's booking journey
Have the T&Cs at the beginning of the booking engine journey. They are currently on the last page - which means customers must go through all the steps before knowing what they are signing up for.
4 votes -
Create a new company with mother company name
Why is it not possibile to add a new company to a mother company while creating it? Actually we have to create a new company and afterwards open the company profile again to add a mother company. We need to add the mother company for the statistcs.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card
Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add title to the registration card
We would like to have the guest title appear on the registration card.
Since we show our guests the data on the registration card upon check-in, some guests have shown complaints that there is no title they have input upon reservation.3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
164 votes -
Import TA contracts
TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Company booking engine
We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.
2 votes -
phone
Be able to search customer by phone number using the following API: https://mews-systems.gitbook.io/connector-api/operations/customers#search-customers
In Mews application it's already possible, so it would be good to have feature parity in the API
1 voteReview of Mews Search starting and in exploration phase
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Set separate logos for booking engine and email header
Currently we are only able to upload one logo, which is used both in the top left of the booking engine, as well as the top of the email templates. As a result, we are stuck with a logo that works for one or the other, but not both.
We would like to be able to set separate logos, so we can tailor them to the exact purpose they are being used for.
3 votes -
Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
4 votes -
Having a SEPERATE currency exchange rate for the IBE,
This way front of house operations weill not affect rates shown in the IBE
Many hotels have a lower rate in FOH to make currency exchanges, but this affects the rate shown on the IBE
please seperate these1 vote -
Shorten MEWS Urls, which are sent out to booking.com guests (booking.com guest email addresses)
Natively shorten check-in urls sent out by mews to booking.com guest email addresses so booking.com doesnt insert linebreaks into the urls. Otherwise guest using booking.com app can not click on any url generated by mews - all urls are broken.
Line breaks are inserted by booking.com after every 71st character in the url.
We remove linebreaks manually and resend the urls to the guests.
13 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Late check out request and confirmation via Online Check-out flow
request and confirm late checkout via OCO flow
1 vote -
Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes -
Phonetic Pronunciation
give guests the option to add their name Phonetically
2 votes -
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to
Improve Guest Messaging Feature so it only indicates a NEW/UNREAD message for messages that were not read and or replied to by another team member, as it distracts from other things that may be a higher priority at the start of someone's shift. I can see having all messages coming up as new and unread for members of the management team to see how people are communicating back and forth with guests, but for the average front desk or housekeeping associate, it looks like unanswered requests. In the least do something that shows a difference between UNREAD/UNREPLIED to messages that…
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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improve restriction visibility in the booking engine
Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.
9 votes
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