85 results found
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Show real/more reservation details in Navigator.
The information showed in navigator is not enough. Especially for guests with multiple reservations/cancellations. I am missing at least: Confirmation number, rate type, room type, price, extra products.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Online Check-out - split bills/invoices
give guests the option to split bills with companions during online check out
14 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Process EXIF rotation information for uploaded images
When taking the picture via iphone in portrait mode, it uses EXIF to handle rotations. So in the preview mode it looks ok, but after uploading and redownloading the image is stripped of these information and shown in the incorrect rotation settings.
There should be library to handle this. I would not suggest trying to solve this from scratch as there are too many scenarios.
Open Navigator on the iphone.
Go to your Personal information.
Tap to change your picture and take a new picture in the potrait mode, upload and save.
Refresh the page and see the picture to…1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Show only requested category, not allowed
The goal is to be able to upgrade the guest without spoiling the surprise from the navigator.
6 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Attach passport image at online check-in
Allow the guest to attach a copy of the passport at online check-in.
This feature would allow the guest to have a quicker check-in because the passport would be validated in advance by reception.
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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marketing opt-in at the online check-out
Proeprties are willing to have the Marketing subscription opt-in to be offered to the guests at the moment of the online check-out for the guests who did not subscribe to receive the marketing notifications at the check-in. Guest might change their mind during the stay
4 votes -
Show price of the stay in Guest portal
As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.
7 votesHi!
before we can enable showing the price in Navigator guest portal we need to automatically route the charges to the correct bill: https://feedback.mews.com/forums/918232/suggestions/36659050. That’s mainly because for some kind of reservations guests shouldn’t see the final price (OTA collects payment, the company pays for guest). Once the prerequisite is done, we can have a look to this one. :-)Have a great day,
Aneta -
Guest can access bill in Navigator
The Navigator should have a feature that will allow current guests to have live access to their bill, not just during the online checkout.
9 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Rename "the online check-in" to better reflect the feature's essence
Please have a look at this issue with the online check-in.
In short, we need the following to be activated when the guest proceeds with the online check-in option:
1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
2. Guest information updated.
3. Get guest credit card information.
4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
5. Identify if the room is ready prior to proceeding…1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Navigator translations intereference with Google translations
The Navigator Website has several different languages available. However, every guest that does not speak English will get the google translate notification. If a guest enables this option, any language will get translated to the selected language. For example: German to German, which results in an unreadable text.
This is highly recommended especially for German houses. In some text it even says "you die".
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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10 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add neutral gender in online check-in
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!
130 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Take payment during online check in
The ability to settle the bill during online check in, especially if the customer purchased additional products
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Staff is aware whether the chat message got resolved
Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.
If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…
13 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Modify or cancel bookings online
Allow guest to modify or cancel the booking in Guest portal
186 votes -
Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
353 votesHi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
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Places: new classifications
When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Booker to preview reservations in Guest Portal
It is strange that "Bookers" are not able to perform 'Confirm' or 'Cancel' actions on an Optional booking as a Booker has generally been tasked with the full flow of creating / updating reservations
14 votes -
Space number displayed in Guest portal
I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!
5 votesHi Mewsers!
Thanks for the idea and voting.
Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails
As space number is not displayed in Navigator yet, let me edit the name of this idea.
Have a great day,
Aneta
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