842 results found
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Booker Confirmation email needs to be more concise for group bookings
Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.
In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
Room A + description + rate
Room A + description + rate
Room A + description + rate
...
tourist tax
tourist tax
tourist tax
...If items are the same, please summarize them in the booker confirmation one one line like:
21 x Room A + description…1 vote -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…7 votes -
guest chat information linked to guest profile
Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.1 vote -
duplicate key
Have the option of either making a new room key or a duplicate room key. So you can make a copy without the old key being deactivated
3 votes -
In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
In today’s digital era, isn’t it time we rethink and expand the ways we communicate with our guests?
Relying solely on traditional channels like email and telephone may no longer align with how many travellers prefer to connect. From WeChat and Messenger to WhatsApp and other instant messaging platforms, guests increasingly expect to interact with hotels in the same seamless, real-time manner they use in their everyday lives.
If we truly aim to be guest-centric, we must meet them where they are, and not where we’re used to being.
5 votes -
promoted services
When choosing initial room guest can add promoted services. Once promoted service is added, if the guest wants to add another room from primary service ("+Add another item") promoted services are not offered any more.
It would be helpfull if promoted services are always offered when choosing the item from the primary service.3 votes -
Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
3 votes -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
Only available times visible in booking engine
Only available time slots visible in booking engine on first page, not after you already have chosen a time slot on the first page (ie. if the service booked from 11-12 or 18-19, they would not be even as an alternative, but only times between 12-18 and 19-21 for example.
3 votes -
Kiosk check-in for grouped reservations: Check in summary email should go to the the each guest profile
Kiosk check-in for grouped reservations sends Check in summary email only to the reservation owner for all checked in rooms/guests in the group, even when additional guest create separate guest profiles while checking in on kiosk.
It would be great to send Check in summary email to the each guest profile created on kiosk during online/kiosk check in.5 votes -
Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only
On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.
Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.
We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
“Enter your…1 vote -
Ability to save custom elements made in the email builder
When custom elements are created, it would be great to be able to save them for future use.
4 votes -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
33 votes -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
2 votes -
Show more that two options for room upgrades
It would be very helpfull to show more than 2 options for room upgrades in Guest portal and during check in in Kiosk.
3 votes -
Internals already visible on reservation screen
We would like to see profile internals, after typing the guest name in reservation. Now the "customer field" shows only name and e-mail - can we get internals on this line also? Would help a lot fx returning guest or preferences.
3 votes -
Key code
Include an access code field in the booking
2 votes -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote
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