I agree with Phillip on introducing a mandatory reason when cancellation fees are waived.
This is not about control or lack of trust in the team, but about creating better transparency and clarity for everyone involved, especially for those reviewing the files afterwards.
From a Finance perspective, we currently see cases where fees are waived but the rationale is not always documented. This makes it difficult to understand decisions retrospectively and limits our ability to explain or track revenue impact.
Having a simple mandatory reason field would:
* Improve internal transparency across departments
* Support GMs in having better visibility on revenue decisions
* Help Finance track and explain revenue variances more accurately
* Reduce the risk of unintentional revenue loss
It also protects the team, as decisions are clearly documented and aligned with commercial or guest-related considerations.
So this would be less about adding control, and more about enabling a more transparent and well-documented operation across Events and Finance.
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supported this idea
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I agree with Phillip on introducing a mandatory reason when cancellation fees are waived.
This is not about control or lack of trust in the team, but about creating better transparency and clarity for everyone involved, especially for those reviewing the files afterwards.
From a Finance perspective, we currently see cases where fees are waived but the rationale is not always documented. This makes it difficult to understand decisions retrospectively and limits our ability to explain or track revenue impact.
Having a simple mandatory reason field would:
* Improve internal transparency across departments
* Support GMs in having better visibility on revenue decisions
* Help Finance track and explain revenue variances more accurately
* Reduce the risk of unintentional revenue loss
It also protects the team, as decisions are clearly documented and aligned with commercial or guest-related considerations.
So this would be less about adding control, and more about enabling a more transparent and well-documented operation across Events and Finance.