Same-day reservation created after the property's check-in time — for example, if check-in time is set to 15:00 and a reservation is created at 18:00 for that same day, the "Before Start" email will not be sent.
We got people booked in after hours then arrived and not able to online check in, then demanded refund the next day. This creates a big issue for properties like ours that do not operate a physical reception after 5pm. We often have guests deciding to stay at the last minute, and my team is not always available to manually send emails.
The “Confirmation” and “Before Start” messages should always be sent together, regardless of the check-in time.
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Same-day reservation created after the property's check-in time — for example, if check-in time is set to 15:00 and a reservation is created at 18:00 for that same day, the "Before Start" email will not be sent.
We got people booked in after hours then arrived and not able to online check in, then demanded refund the next day. This creates a big issue for properties like ours that do not operate a physical reception after 5pm. We often have guests deciding to stay at the last minute, and my team is not always available to manually send emails.
The “Confirmation” and “Before Start” messages should always be sent together, regardless of the check-in time.