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  1. Disable Messaging

    37 votes

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    16 comments  ·  Guest Experience » Communications  ·  Admin →
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    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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    April Smith commented  · 

    The guests are experiencing a disservice due to the messaging platform option being available on the MEWS online check in. Specifically, if a company does not opt for the upgraded messaging service, guests are still able to access the platform. However, they are unable to receive responses, leading to a frustrating experience for them. This situation not only reflects poorly on the guest experience but also impacts our reputation for quality customer service.

    To address this issue, I kindly request that your company provides an option to remove the messaging feature from guest emails if the upgraded service is not selected. By doing so, we can ensure that guests are not misled into sending messages that will not receive a response, thereby enhancing their overall experience with our services. The fact that this issue is still an issue since this original post in 2020, is concerning. Other than MEWS trying to force companies to pay for another messaging platform, then the hotel chooses to use. It seems self serving in MEWS' favor.

    April Smith supported this idea  ·